Strategic Account Manager

Fullpath•Phoenix, AZ

1d•$100,000 - $152,000•Remote

About The Position

Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry. Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you! We are seeking a dynamic player-coach to combine account management expertise with team management to drive client success and retention. This hybrid role balances managing key accounts with leading and empowering the Customer Success team to deliver exceptional service and achieve organizational goals. This is a remote position in the US with frequent travel requirements and reports to the Associate Director of Customer Success. Ideal candidate open to working East Coast hours, regardless of physical location.

Requirements

5+ years of experience in Customer Success, Sales, or Account Management in a B2B SaaS or automotive tech industry.
Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX.
Proven track record in customer retention, relationship building, and strategic planning.
Strong leadership skills with experience mentoring teams and supporting professional growth.
Exceptional communication and presentation abilities, comfortable working with C-suite stakeholders.
Proficient in Salesforce, Gsuite, Slack, and data-driven decision-making tools.
Ability to manage multiple priorities in a fast-paced environment, demonstrating adaptability and proactive problem-solving.
Ability to travel up to 25% of the time in the U.S. Valid driver’s license; ability to travel to travel domestically by plane
Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

Nice To Haves

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Responsibilities

Build and maintain executive-level relationships with key stakeholders, in a personal book of business, ensuring client satisfaction, fostering long-term partnerships, and building revenue from the existing customer portfolio.
Develop and execute strategic account plans in collaboration with Customer Success Managers (CSMs) to drive adoption, optimize product use, and meet client goals.
Manage escalations, troubleshoot complex challenges, and provide strategic solutions to enhance client retention and satisfaction.
May manage a small group of CSM, providing training, resources, and support for professional development and success.
Coordinate and oversee professional services projects, aligning with strategic account goals and ensuring timely delivery.
Represent the CSM team in internal and client-facing meetings, contributing to process improvements and cross-functional initiatives.
Leverage market insights to inform product development and identify growth opportunities.
Monitor and analyze account performance metrics, mitigating risks and uncovering opportunities for expansion.