Strategic Account Manager

FoodChain ID Group, Inc • ,

19h • Remote

About The Position

FoodChain ID is seeking a results-driven Strategic Account Manager to strengthen and grow relationships with Mid-Market customers. The role serves as a trusted strategic partner, uncovers business opportunities, and drives revenue growth by connecting customer needs with the company’s portfolio of software, data, testing, certification, and regulatory services. The position focuses on customer retention and account expansion, revenue target ownership, executive-level partnerships, and collaboration with specialist sales teams. The Strategic Account Manager uses Salesforce, customer insights, and pipeline data to manage opportunities, forecast accurately, and achieve KPIs. The role is remote in the United States and may require travel as needed to support customer relationships.

Requirements

• Bachelor's degree or equivalent experience.
• At least 5 years of experience in strategic account management, consultative B2B sales, or customer growth.
• Proven success achieving sales quotas and growing existing accounts through cross-selling, upselling, and solution expansion.
• Experience managing complex customer portfolios, renewals, commercial negotiations, and qualified sales pipelines.
• Strong ability to build executive-level relationships and navigate multiple customer stakeholders.
• Experience using CRM tools, ideally Salesforce, to manage opportunities, reporting, and forecasting.
• Ability to travel as needed to support customer relationships.

Nice To Haves

• Experience in software/SaaS, data, professional services, testing, certification, regulatory solutions, or similar complex solution-based environments.
• Industry experience in food and beverage, consumer products, regulatory compliance, quality, sustainability, supply chain, or related sectors.
• Familiarity with customer success, account-based marketing, and cross-functional sales strategies.

Responsibilities

• Develop and execute strategic account plans focused on customer retention, cross-selling, upselling, and expanding share of wallet.
• Manage an assigned customer portfolio, individual bookings goals, expansion pipeline, and revenue forecasts.
• Establish trusted relationships with key stakeholders, senior leaders, and executive decision-makers.
• Uncover customer needs and collaborate with specialist sales teams to deliver integrated solutions.
• Proactively manage renewal opportunities, identify risks, and protect existing revenue.
• Conduct strategic business reviews, customer meetings, and on-site visits to strengthen relationships and identify growth opportunities.
• Use Salesforce, customer insights, and pipeline data to manage opportunities, forecast accurately, and consistently achieve KPIs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level