Strategic Account Manager

AAA Facility Services

2d•$50,000 - $80,000•Remote

About The Position

AAA Facility Services is hiring a Strategic Account Manager to grow and strengthen relationships with commercial facility maintenance customers. The role owns a portfolio of accounts and focuses on developing long-term customer partnerships, identifying opportunities to expand services, trades, locations, and geographic coverage, and coordinating with operations and service teams to deliver customer solutions. The position is remote in the U.S., excluding California, and requires approximately 25%–50% travel for local and regional customer visits and periodic overnight trips. Compensation is an anticipated base salary of $50,000–$80,000 annually plus commission, subject to location, qualifications, business needs, and applicable requirements. The position is eligible for commission under the company's written Sales Commission Agreement. AAA Facility Services offers medical, dental, and vision insurance; a 401(k) retirement plan with company match; paid vacation and holidays; company-paid life insurance; an Employee Assistance Program; professional development and growth opportunities; and reimbursement for approved business travel expenses.

Requirements

3–7+ years of B2B sales, strategic account management, or similar experience.
Strong relationship-building and consultative selling skills.
Excellent communication, presentation, and negotiation skills.
Strong business judgment and problem-solving ability.
Experience with CRM systems and sales pipeline management.
Ability to identify growth opportunities within customer accounts.
Self-motivated and organized, with the ability to work independently.
Approximately 25%–50% travel, including local and regional customer visits and periodic overnight travel.

Nice To Haves

Experience in facility maintenance, construction services, property services, building services, electrical, plumbing, or another service-based industry.
Bachelor's degree; equivalent professional experience will be considered.

Responsibilities

Build and maintain relationships with facility managers and key customer contacts.
Serve as the primary relationship manager for assigned accounts.
Identify opportunities to expand services, trades, and geographic coverage within existing accounts.
Conduct customer discovery meetings and regular business reviews.
Develop strategic account plans focused on revenue growth, retention, and customer loyalty.
Manage sales opportunities and maintain an accurate CRM pipeline.
Partner with operations and customer service teams to support successful service delivery.
Assist with contract renewals and customer retention initiatives.
Provide insight into customer needs, market trends, competitors, and pricing.
Support regional and national account growth strategies.
Participate in customer meetings, industry events, trade shows, and networking opportunities.