Strategic Account Manager - Mining

Toromont Cat • Wabush, NL

10h • Hybrid

About The Position

The Strategic Account Manager, Mining will be responsible to maintain and enhance the business partnership between Toromont CAT and one of our largest Mining customers by providing complete customer service solutions for Equipment, Product Support and Technology for multiple mine sites. Provide support to help maximize fleet health and assist with Continuous Improvement initiatives to help reduce the total cost of mining operations.

Requirements

• Post-Secondary Education (mining, mechanical, geological engineering preferred) and 7 - 10 years' experience in the mining/mineral industry
• Solid knowledge of underground, surface mining equipment and operations processes (related WHMIS and Common Core training)
• Technical industry knowledge related to mining process or heavy mobile equipment
• Safety conscious, customer-centric, flexible, diplomatic and collaborative with excellent presentation skills
• Influential leader with strong negotiation, superior interpersonal and communication skills
• Proven ability to develop and nurture trusted and long-term partnerships internally, externally and at all levels (mine operations to executive level)
• Analytical with enhanced listening and problem-solving skills, current on market conditions and business drivers
• Deliver results in a fast-paced, demanding and deadline driven environment
• Motivate others to adapt to changing priorities and environments
• Solid business and financial acumen with a sense of urgency and attention to detail
• Computer literate with proficiency in Microsoft Applications and other customer programs
• Willing and able to travel extensively throughout Canada and a valid Driver’s License and clean Driver's Abstract

Responsibilities

• Participate in safe and healthy work behaviors and practices at all times in support of Toromont’s Health and Safety Policy/Programs objectives and initiatives
• Manage the assigned territory with new and existing mine sites to ensure Company goals and values are met
• Develop and maintain customer relationships through regular on site visits (surface and UG)
• Manage relationships with the Service and Maintenance Managers to ensure annual parts and service budgets are aligned with customer's projected needs
• Create and monitor sales objectives in collaboration with the Mining Team and Local Branch Manager
• Assist Regional Branch with day to day site specific requests including asset management for services, CVA (Customer Value Agreements) contracts, parts planning
• Provide quotes for equipment, product support solutions, technology as required
• Provide warranty details and other product information
• Coordinate quarterly mine site partnership meetings with Branch, mine management and procurement team accordingly
• Co-operate with engineering firms on related mine expansion projects
• Assist Mining Fleet Analysts with cost reduction projects and ensure the Product Support Team has the necessary resources to execute on the expected deliverables (CI initiatives, metrically driven)
• Develop strong relationships with supplier/manufacturer sales representatives to continually promote our product offering
• Ensure that Caterpillar and Toromont CAT partnership agreements are executed in good faith by all organizations
• Adhere to Company policy related to: call reports, lost sales reporting, product training, sales call planning, budgeting, and expense policy

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

What This Job Offers

• Job Type: Full-time
• Career Level: Senior