Strategic Account Manager I

Priority Technology Holdings, LLC•Alpharetta, GA

4h•Hybrid

About The Position

As a Strategic Account Manager, you will serve as the primary relationship owner for a portfolio of high-value partners within the payments ecosystem. Your mission is to deliver exceptional partner experiences, ensure operational excellence, and support revenue growth by proactively managing day-to-day interactions, resolving issues, and aligning cross-functional resources. This role requires a blend of strategic thinking, operational execution, and relationship management. You’ll partner closely with Sales, Customer Support, Logistics, and Technical teams to ensure that partners are not only supported—but thriving.

Requirements

5+ years in account management, partner success, or client-facing operations within the payments, fintech, or financial services industry
Solid understanding of payment processing workflows, systems, and terminology
Experience handling partner compensation, residual models, and related financial processes
Excellent communication and relationship-building skills (written and verbal)
Proficiency with Microsoft Office, Google Workspace, and CRM/project management tools
Willingness to travel up to 25% quarterly for in-person meetings with key partners, including client engagements, industry events, trade shows, and company functions.

Nice To Haves

Ability to analyze data and interpret financial metrics using Excel or Google Sheets
Strong multitasking and problem-solving capabilities
Proven experience managing escalations and driving meaningful resolutions
Familiarity with partner-facing platforms such as MX™ Connect or similar payment portals
Works well in a team environment, with the ability to function with professionals internally and externally at all levels.

Responsibilities

Serve as the primary point of contact for strategic partners, managing ongoing communication via phone, email, and scheduled touchpoints.
Build and maintain deep, trust-based relationships with partners, focused on long-term success and mutual value.
Advocate for partners internally while balancing business goals and operational capabilities.
Troubleshoot day-to-day issues, coordinating with internal teams to deliver fast, effective resolutions.
Proactively identify operational challenges and streamline processes to enhance the partner experience.
Track key performance indicators (KPIs) including partner satisfaction, operational efficiency, and service-level performance.
Produce and present recurring reports to both internal stakeholders and external partners, including insights and recommendations.
Support compliance and accuracy in commission and residual reporting.
Participate in strategic initiatives, including rollout of new products and services to partner networks.
Serve as the first line of escalation for operational or revenue-impacting concerns.
Drive timely resolution by coordinating cross-functional teams and maintaining clear communication with stakeholders.
Liaise with internal departments—Support, Finance, Product, and Logistics—to ensure alignment on partner priorities and timely execution of deliverables.
Act as a conduit between the partner and internal teams, ensuring expectations and outcomes are aligned.