Strategic Account Manager, Client Success - Eastern

Labcorp•Bedford, MA

28d•Remote

About The Position

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a Strategic Account Manager, Client Success to join our team. The territory that this role will support covers the New England Region of the United States.

Requirements

High school or equivalent
2 or more years of experience in account management or client services role with healthcare providers (i.e., physicians, genetic counselors, NPs, etc.)

Nice To Haves

Bachelor’s degree or comparable higher education
Experience working in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences, or biotech
A minimum of 10-20% travel to conferences, client meetings, benefit fairs trainings etc.
Ability to work EST hours
Prior experience in client implementation
Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue
Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members
Experience running reports and analyzing data to support customer needs
Analytical and problem-solving skills to influence and obtain buy-in on recommendations

Responsibilities

Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
Build and maintain lasting professional relationships with Labcorp | Invitae’s clients
Partner with Sales in proactive key account management
Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention
Support onboarding key accounts and lead generation
Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies
Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed
Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering
Develop planning and solutions based on specific challenges involved. May work with employers, brokers, channel partners and health plans in partnership to create strategies and plans