Strategic Account Manager, Client Success

Labcorp•Newport Beach, CA

1d•$75,000 - $90,000•Remote

About The Position

Labcorp is seeking a remote Strategic Account Manager, Client Success to join our team. This role supports a diverse portfolio of key accounts, focusing on nurturing and managing their growth, profitability, retention, and satisfaction. You will build and maintain lasting professional relationships with Labcorp | Invitae’s clients, partner with Sales in proactive key account management, and support the account renewal process. Your responsibilities include driving performance and growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention. You will also support onboarding key accounts and lead generation, guiding clients through the implementation process, managing timelines, and coordinating internally for successful launches. A key aspect of this role is developing and executing account strategies through strategic account plans that outline metrics, client goals, and the client journey. You will create and present quarterly business reviews to client executives, analyze key trends, and present data-driven stories. Additionally, you will work to maximize member enrollment, utilization, and engagement by developing and overseeing client marketing campaigns and new product launches. This role is crucial for Labcorp | Invitae’s revenue generation through timely implementations, tracking account health KPIs, SLAs & PGs, projections, upsells, and meeting renewals/revenue targets. You will collaborate with cross-functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance, and Engineering to develop planning and solutions for specific challenges, potentially working with employers, brokers, channel partners, and health plans. Invitae, now part of Labcorp, is seeking a motivated and self-driven individual to join its Strategic Account Manager, Client Success team. In this role, you will support our highest potential clinician customers at major academic institutions and large health systems, as well as other strategically important key accounts. As part of our Commercial Team, you will work closely with your teammates in Sales to ensure the best possible customer experience with Labcorp | Invitae. The customers you will support may have complex workflows across all clinical areas: oncology, cardiology, neurology, and pediatrics. You will also help support these accounts by providing top-tier onboarding, training, and ongoing educational support to new and key accounts.

Requirements

Associate’s Degree.
2 or more years of experience in account management or client services role with healthcare providers.

Nice To Haves

Bachelor's Degree.
Proficiency using Salesforce, Power Point, Microsoft
Experience working in healthcare, handling PHI, understanding of HIPAA guidelines, life sciences, or biotech
Excellent written and verbal presentation skills
Engaging interpersonal skills with ability to develop relationships with a broad range of stakeholders
Understanding of how to upsell and identify expansion opportunities for all assigned clients to drive revenue
Ability to prioritize and manage multiple tasks with ability to escalate and share learnings with leadership and team members
Prior experience in client implementation
Presentation skills and business acumen with the ability to lead discussions
Experience running reports and analyzing data to support customer needs
Analytical and problem-solving skills to influence and obtain buy-in on recommendations

Responsibilities

Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
Build and maintain lasting professional relationships with Labcorp | Invitae’s clients
Partner with Sales in proactive key account management
Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention
Support onboarding key accounts and lead generation
Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies
Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed
Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering
Develop planning and solutions based on specific challenges involved.
May work with employers, brokers, channel partners and health plans in partnership to create strategies and plans
Support our highest potential clinician customers at major academic institutions and large health systems, as well as other strategically important key accounts.
Work closely with your teammates in Sales to ensure the best possible customer experience with Labcorp | Invitae.
Provide top-tier onboarding, training, and ongoing educational support to new and key accounts.