Strategic Account Growth & Opportunity Manager

Hugo • Village of Highland Falls, NY

1d • Remote

About The Position

Hugo is a next-generation BPO built for today’s work. With a global team of over 4,500 people, we focus on high-complexity, judgment-led workflows where nuance matters and traditional outsourcing models fall short. Our teams support demanding digital operations, including AI and model evaluation, trust and safety, crisis and escalation workflows, and advanced customer experience programs. Our workforce is designed to operate in ambiguity. University-trained teams work within AI-enabled workflows, combining analytical rigor with a strong culture of accuracy and ownership. Since 2023, we’ve scaled rapidly while maintaining strong retention and consistent execution quality. We are enterprise-ready, but operate differently. Hugo meets the compliance, security, and operational standards of large global BPOs while maintaining the speed and adaptability of a modern, analytics-driven organization. Our teams think like consultants—pairing structured execution with thoughtful problem-solving—delivering enterprise-grade reliability to large organizations and sophisticated operational capability to smaller, underserved companies. Our mission drives everything we do. Outsourcing creates significant global value, yet little of it reaches African communities. Hugo is changing that by channeling opportunity into Africa, building meaningful careers, and proving that African talent can help power the future of the digital economy.

Requirements

• 3–5+ years in Revenue Operations, Sales Development, Account-Based Marketing (ABM), or Sales Operations within a scaling technology or technical services environment.
• Hands-on experience managing CRM databases (HubSpot preferred) and specialized Key Account Management (KAM) / relationship mapping overlays (such as DemandFarm, Salesforce Account Maps, or enterprise equivalents).
• Outstanding organizational skills with a relentless focus on incremental progress; moving deals forward through disciplined communication, email follow-ups, and meeting management.
• Ability to leverage technical case studies and marketing narratives to initiate warm conversations, engage decision-makers on LinkedIn, and nurture leads.
• Comfortable untangling complex corporate org charts, spotting whitespace, and translating account data into strategic opportunities for sales leadership.

Responsibilities

• Systematically move opportunities forward by executing micro-steps, crafting personalized email follow-ups, setting up strategic client meetings, gathering account insights, and logging meeting outcomes.
• Leverage and promote Hugo’s technical marketing stories, case studies, and thought leadership across LinkedIn, direct email channels, and targeted outreach to generate inbound curiosity and warm up accounts.
• Partner directly with client-facing account executives and leadership to prepare briefing materials, outline key stakeholder priorities, and coordinate back-office action items that keep sales conversations moving forward.
• Own the backend administration, configuration, and absolute data hygiene of our HubSpot CRM and DemandFarm account-planning stack.
• Architect precise visual relationship maps in DemandFarm, charting decentralized employee networks, key decision-makers, and buying centers across target accounts and divisions (e.g., FAIR, Reality Labs, Core AI).
• Continuously analyze mapped accounts to pinpoint unserved units and adjacent service opportunities, feeding actionable intelligence directly to account leaders for targeted expansion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed