Strategic Account Executive - Remote
OneDigital
•$85,000 - $90,000•Remote
About The Position
OneDigital is seeking a Strategic Account Executive to join their team. This role is responsible for managing client interactions and account maintenance. The company emphasizes a people-first culture that is wired for growth, driven to serve, and committed to supporting its employees. They value diversity and inclusion, believing that greatness comes in all forms. OneDigital uses AI in its recruitment process to enhance efficiency but states that AI does not replace the human element. They are committed to equal employment opportunities for all applicants.
Requirements
- Must be eligible to work in the United States without the need for work visa or residency sponsorship.
Responsibilities
- Manage client book of business with emphasis placed on building and fostering relationships with client or broker contacts through quality service delivery
- Proactively assesses, clarifies and validates customer needs on an ongoing basis
- Collaborate with co-workers and vendor contacts to assist with resolving client concerns or questions on a timely basis
- Attend and coordinate onsite or webinar meetings with client, broker or PBM for prescreening, finalist meetings, market results, quarterly reviews, implementation meetings or ad-hoc
- Escalate any client or broker issues with PBMs
- Analyze plan performance on a quarterly basis and provide recommendations on benefit design edits or savings opportunities
- Manage the implementation timeline with PBM to ensure all tasks are completed on schedule including member communications, eligibility, accumulator and other transition files
- Oversee member communication process for new implementations or benefit changes including drafting, editing and mailing coordination with the PBM
- Validate testing results of PBM benefit configuration to ensure accuracy
- Review claims post go live for new implementations or benefit changes
- Maintain internal documentation and systems for clients, meeting minutes, action logs, CRM and continuous organization of information contained within client folders
- Ad-hoc assistance for various internal projects and process improvements
- Manage RFP prescreening process to onboard new clients, coordinate RFP results meeting(s) and finalist meetings
- Review quarterly newsletters/communications to client contacts
- Attend prospect calls and present service overview
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses
- employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
