Sr Strategic Account Executive Healthplans - Remote

UnitedHealth Group•Eden Prairie, MN

13d•$112,700 - $193,200•Remote

About The Position

The Sr. Strategic Account Executive manages ongoing contract relationships and service delivery for large, complex client accounts. This role serves as the primary, outward-facing point of contact for assigned clients and is accountable for day-to-day relationship management, strategic planning, and overall service delivery. This is a highly visible role supporting complex, high-profile clients and requires solid autonomy, initiative, and the ability to navigate challenging and dynamic client environments. The Sr. SAE collaborates across internal teams to drive client success, influence outcomes, and ensure long-term retention and growth. The Sr. Strategic Account Executive (Sr. SAE) is an experienced account executive that has demonstrated knowledge of pharmacy benefit management activities including relationship building, client contracts/negotiations, reporting, and finance. This individual must have exceptional verbal, written and presentation skills to effectively manage all aspects of the client relationship. The Sr. SAE is responsible for supporting the client’s sales and growth goals which includes marketing campaigns, new products and integrated Optum programs. The Sr. SAE will work with cross functional partners to develop and execute strategy to support client retention goals, audits, and innovation. This individual will also be responsible for coaching and mentoring team members and leading teams, indirectly. The Sr. SAE will manage financial guarantees, lead data analytic efforts, and client renewal efforts. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of client relationship management and/or account management experience
2+ years of experience managing large, complex client accounts with multiple stakeholders
2+ years of experience within healthcare, pharmacy benefit management (PBM), or a related industry
Experience with contract renewals, client negotiations, and working through amendments in partnership with legal or contracting teams
Experience analyzing performance, delivering business reviews, and communicating value to clients
Demonstrated ability to independently lead client interactions and drive outcomes in a high-visibility environment
Proven ability to collaborate cross-functionally and influence without direct authority
Proven ability to operate in a self-directed environment with a high level of accountability and initiative
Proven solid communication, presentation, and interpersonal skills, with the ability to navigate challenging client interactions with professionalism and composure
Willing or ability to travel as required based on client needs

Nice To Haves

Experience supporting client growth initiatives in partnership with sales teams
Familiarity with Medicare, Exchange, or similar healthcare programs
Demonstrated ability to identify and implement process improvements or innovative solutions
Proven track record of meeting or exceeding client performance and retention goals

Responsibilities

Serve as the primary point of contact for assigned accounts, owning the overall client relationship and day-to-day service delivery
Demonstrate solid initiative by independently leading client conversations, including complex or sensitive topics, with minimal oversight
Develop and execute strategic account plans focused on client retention, performance improvement, and long-term partnership growth
Build and maintain multi-level client relationships, including executive stakeholders, and act as a trusted strategic advisor
Navigate complex and sometimes challenging client dynamics with professionalism, resilience, and accountability
Lead client contract renewal activities with a focus on retention, multi-year agreements, and sustainable profitability
Partner with sales and internal stakeholders to identify and support growth opportunities, including cross-sell and upsell initiatives
Monitor and manage financial guarantees, reporting, and reconciliation activities, including audit support
Deliver quarterly and ongoing business reviews, providing insights on performance, cost drivers, utilization, and strategic recommendations
Collaborate cross-functionally (e.g., operations, analytics, legal) to implement solutions, resolve issues, and continuously improve client outcomes
Proactively identify risks, opportunities, and process improvements; challenge the status quo and contribute to innovation across teams
Provide guidance, mentorship, and leadership to team members, contributing to a collaborative and high-performing environment