Strategic Account Executive - Illinois, Missouri Area

PaceMate™•Clearwater, FL

4d•$125,000 - $232,500•Remote

About The Position

PaceMate™ is seeking a Strategic Account Executive responsible for owning the strategic, executive-level, and commercial partnership with high-value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures PaceMate delivers measurable clinical, operational, and business value while driving long-term account growth, retention, and expansion. The Strategic Account Executive operates above day-to-day operational support, focusing on executive alignment, strategic planning, escalation management, renewals, and upsell opportunities. This role leads Quarterly Business Reviews, partners cross-functionally to resolve high-impact issues and driving growth through upselling and strategic expansion. The Strategic Account Executive plays a critical role in strengthening customer loyalty, expanding enterprise adoption, and generating references that support future sales growth and market expansion.

Requirements

3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS
3-5 Years of team management in healthcare
Proven experience owning post-sale revenue, renewals, and expansion
Strong executive presence with the ability to engage physicians, administrators, and senior leaders
Experience working with hospital systems, IDNs, or large multi-site healthcare organizations
Excellent communication and interpersonal skills
Computer literate with Excel, Word, Adobe, PowerPoint
Sales Management experience
CRM/Cardiology Account Management Experience Required; EP experience strongly preferred
Must have access to stable, reliable internet access.
You must reside within the geography of the territory.
You will be expected to travel between 50% -70% of the time to fully perform your duties and responsibilities.
You must only work from within the contiguous Unites States.
If working from, residing at a location other than your legal address that PaceMate has on file, employee must inform IT and get approval to do so.
Foreign Transport of Sensitive Information - Whenever Confidential information is carried by a Pace Mate worker into a foreign country, the information is either stored in some inaccessible form, such as an encrypted external storage media, or remain in the worker's possession at all times.
PaceMate's workers shall not take Secret Pace Mate information into another country unless the permission has been obtained from Physical Security management.

Nice To Haves

EP experience strongly preferred

Responsibilities

Serve as the strategic and executive point of contact for accounts in assigned geography
Build and maintain trusted relationships with executive, clinical, and operational leadership
Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes
Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives
Translate operational performance into executive-level insights and ROI
Lead and present Quarterly and Annual Business Reviews
Identify, position, and close upsell and expansion opportunities
Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes
Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships
Collaborate with Sales, marketing, product development and customer success teams to ensure business progress
Gain a deep understanding of the client’s clinical & business strategy, clinical workflows and needs
Develop tactics that will deliver the most appropriate products or services
Use of communication skills to present to and influence key stakeholders in the sales process
Provides clients with product information, demonstrations, analytics, etc.
Create key opinion leaders / reference sites within each current Key Account customer & region
Responsible for both maintaining and growing business in contracted groups
Manage expenses within budget
Re-Sign current customers on longer term agreements and contract renewals
Active involvement in weekly and quarterly sales planning process
Own the strategic health, retention, and growth of assigned enterprise accounts
Maintain multi-year account plans aligned to customer goals and PaceMate strategy
Align PaceMate solutions to executive priorities and enterprise initiatives
Drive Enterprise-wide standardization
Drive expansion through additional clinics, service lines, or offerings
Support pricing changes and contract renewals
Identify and develop add-on services opportunities
Lead escalations when operational issues rise to executive or strategic impact
Partner with internal teams to drive resolution and recovery plans
Physician relationships
KOL identification and development
Reference site / references nurturing
Serve as Executive Sponsor
Attend Onboardings & Workflow Design Meetings
Set the ongoing business development expectations