Strategic Account Executive - Virtual

Alight Solutions•US-IL-Illinois-Virtual, TN

2d•$185,000 - $200,000•Remote

About The Position

The Strategic Account Executive (SAE) is responsible for deepening and expanding Alight’s relationships with existing clients. This role blends credibility, executive presence, and a client-first mindset to ensure retention, solve challenges, and uncover growth opportunities across current accounts. The SAE is polished, professional, and comfortable engaging at the highest levels of a client’s organization.

Requirements

5+ years of success in account management, client success, or strategic sales within HR, consulting, brokerage, healthcare, or related industries.
Proven track record managing mid-to-large employer accounts (5,000+ employees).
Polished, professional presence with strong executive communication, influencing, and negotiation skills.
Deep understanding of Alight’s solutions and delivery, with the ability to navigate client-specific nuances.
Strong problem-solving skills with the ability to create innovative, client-specific strategies.
Growth mindset with proven ability to identify and close expansion opportunities.
Collaborative approach with a passion for long-term client partnership and retention.
Excellent organizational, administrative, and interpersonal skills, with a keen ability to manage complex relationships.
Exceptional negotiation and influencing skills, with the ability to persuade and collaborate effectively with clients, brokers, team members, and leadership.
Demonstrated ability to meet goals and manage a complex portfolio of accounts.
Skilled in facilitating strategic planning discussions, helping clients define and achieve key objectives.
Strong listening, inquiry, and communication skills, with the ability to translate strategic discussions into clear, actionable plans.

Responsibilities

Serve as a trusted advisor to CHROs and senior client leaders, presenting confidently and building executive-level relationships.
Develop deep credibility with clients by understanding delivery nuances, supporting teams through escalations, quality issues (E&Os), and change order negotiations.
Use this credibility and executive presence to broaden connections across client organizations, meeting additional leaders, identifying challenges, and linking them to Alight’s solutions.
Lead renewal and retention strategies, including preparation, presentation, and negotiation, ensuring long-term client satisfaction.
Apply a client-first, growth-oriented mindset—leveraging existing access and relationships to cross-sell and expand business.
Collaborate with internal partners to address client challenges, coordinate resources, and deliver ROI/VOI-driven solutions.
Tailor deal approaches to client personalities and processes, designing unique solutions rather than one-size-fits-all strategies.
Conduct regular performance reviews with clients to share results, address concerns, and identify new opportunities for growth.