Strategic Account Executive, Mid-Market - Atlanta, GA - Remote

UnitedHealth Group•Atlanta, GA

2d•$50,000 - $115,000•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The primary duty of the Mid Market Strategic Account Executive is to retain existing business working directly with assigned distribution partners and customers. If you are located in Atlanta, GA, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

State Life and Health Insurance License required or willing to obtain
2+ years of successful sales, sales support or account management experience in the insurance industry; with medical or specialty benefit products
Demonstrated excellent group presentation and training skills
Maintains a valid driver’s license
Ability to travel as required
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Sale of renewals and NBEA for both medical and specialty lines in groups of 51-150 eligible subscribers
Demonstrates exceptional service through the development of solid relationships with assigned distribution partners
Establishing and maintaining a regular schedule of customer connection points during the plan year (I.e.-virtual touch points, face to face, written communication)
Collaborates sales efforts targeted at potential new and renewal accounts; collaborate with Account Executive to determine appropriate product(s) to position to assigned distribution partners
Direct dedicated functional experts (billing, customer service, claims, etc.) on corrective actions / steps to ensure issue resolution
Education of distribution partners and customers on new products and offerings
Trains and consults with distribution partners and employers on enrollment, benefits and electronic service processes
Gathers data and identifies trends through strategic analysis of existing cases and offers solutions to meet customer needs
Provides internal process improvement strategies (i.e. research issues to analyze root causes and determine corrective action; identify trends in process metrics and service issues)
Influences, demonstrates and trains employer groups about UnitedHealthcare's online electronic services, tools, and technologies
Coordinates with the Field Account Managers on account management aspects of supporting existing customers
Promotes and supports the Service Model, partnering with the appropriate service team for issue resolution
Participates in special projects as requested by management
Demonstrates understanding of national and local market dynamics and trends and how they may impact United Health Group / prospect / customer / and brokers
Provides regular updates and analysis with assigned distribution partners, on quarterly bonus and United Advantage qualification and develop strategies to address performance gaps
Detailed understanding of all UnitedHealthcare products, services and solutions
Navigates UnitedHealthcare internal departments to produce positive service results for clients and the company
Ensures the implementation of renewal plan changes are managed through the entire renewal process for both medical and specialty business