Strategic Account Director – Maintenance, Repair, and Operations

CFS Brands LLC•Oklahoma City, OK

4d•Onsite

About The Position

The Strategic Account Director – Maintenance, Repair, and Operations (MRO) Channel is accountable for the performance, growth, and long-term health of CFS Brands’ MRO Accounts. This role owns enterprise-level account strategy and serves as the internal quarterback—ensuring alignment across Manufacturer Representative Groups, Regional Sales Directors, Marketing, Finance, Supply Chain, Customer Service, and Product Management. Success in this role is measured by profitable growth, program execution, customer retention, and disciplined operational excellence.

Requirements

Bachelor’s degree required
8–12+ years of experience in Strategic Account Management of MRO’s or currently work for an MRO: Fastenal, Grainger, MSC, Global Industrial.
Experience working within a manufacturer representative sales model strongly preferred
High level of executive presence, accountability, and business acumen
Advanced proficiency in Salesforce, Microsoft Excel, and Power BI

Nice To Haves

MBA preferred

Responsibilities

Achievement of annual revenue, margin, and share-of-wallet targets
Development and execution of multi-year Strategic Account Plans
Ownership of national pricing strategies, contracts, and program economics
Forecast accuracy, pipeline management, and executive reporting
Customer retention, satisfaction, and contract compliance
Alignment of national strategy with regional and rep group execution
Lead long-term account strategy aligned to CFS Brands’ category and growth priorities
Identify and execute category expansion, new program launches, and enterprise initiatives
Serve as executive sponsor and escalation point for Strategic Accounts
Lead QBRs and EBRs with distributor and customer leadership teams
Partner with Finance to ensure margin discipline and profitability targets are achieved
Provide clear direction, priorities, and expectations to Manufacturer Representative Groups
Hold reps accountable to program execution, pricing discipline, and strategic initiatives
Partner with Regional Sales Directors to ensure national strategies are executed consistently in the field and at the branch level
Identify performance gaps and escalate rep performance issues when needed
Ensure consistent messaging, value proposition, and go-to-market execution across regions
Act as the central point of coordination across Sales, Marketing, Product, Supply Chain, Finance, and Customer Service
Lead cross-functional planning and execution for Strategic Accounts
Resolve complex operational or service issues impacting Strategic Accounts
Ensure internal teams are aligned to customer commitments and timelines
Maintain accurate account plans, forecasts, and opportunity tracking in Salesforce
Utilize Excel and Power BI to monitor performance, trends, and risks
Deliver executive-level reporting and insights to senior leadership
Establish and maintain account scorecards and KPIs