Stores Credit Experience Advocate - Mid Shift
About The Position
As a Digital Seller, you will guide customers through their shopping journey by handling inbound calls, chats, and emails for furniture, bedding, and fine jewelry. This role focuses on delivering a great customer experience while driving sales through relationship building, personalized recommendations, upselling, and cross-selling. You will help customers find the right solutions, resolve issues professionally, and make every interaction feel helpful and engaging. This is a hybrid role that includes regular in-office requirements. This role matters because it shapes how customers experience Macy’s through service, selling, and problem resolution. By listening carefully, understanding customer needs, and offering thoughtful solutions, you help create a personalized experience that builds loyalty and trust in the Macy’s brand. Balancing customer care with sales opportunities helps drive business results and makes each interaction more meaningful. In this role, you will support customers by phone, chat, and email while handling questions, purchases, and issue resolution in a fast-paced environment. You will use selling skills to recommend products, offer solutions, and close sales in a natural, customer-focused way. Business needs may shift, so flexibility, dependability, and the ability to adapt quickly are important for success.
Requirements
- Strong written and verbal communication skills
- Ability to deliver a customer-first experience in every interaction
- Selling skills, including product recommendations, upselling, and cross-selling
- Strong problem-solving, research, and decision-making skills
- Comfort using multiple computer applications and dual monitors
- Strong attention to detail and ability to manage multiple tasks
- Flexibility to work evenings, weekends, and across communication channels based on business needs
- Regular, dependable attendance and punctuality
Nice To Haves
- One year of customer service or sales experience preferred
- Product knowledge in furniture, bedding, fine jewelry, or similar categories
- Experience in a fast-paced customer contact environment
- Ability to handle complex customer situations with sound judgment and professionalism
- Enthusiasm for fashion, home, and delivering exceptional customer care
Responsibilities
- Create a welcoming experience by greeting customers warmly and showing appreciation for their business.
- Guide customers to the right products by asking thoughtful questions, identifying their needs, and recommending relevant options.
- Drive sales through personalized service, suggestive selling, upselling, and cross-selling across furniture, bedding, and fine jewelry.
- Handle inbound calls, chats, and emails efficiently while resolving customer issues with empathy, professionalism, and urgency.
- Partner with stores, suppliers, distribution centers, buyers, and leadership to resolve complex or urgent customer needs.
- Bring consistency, sound judgment, and attention to detail to every interaction while adapting to changing business needs.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
