Store

EssilorLuxottica Group•Lincolnwood, IL

5d•$21 - $29•Onsite

About The Position

Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Ensure all patients receive the highest quality Optometric care while receiving an eye exam. Provide an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

Requirements

High School graduate or equivalent
3+ years of experience in a healthcare and/or optical setting
Sales skills
Leadership; coaching skills
Patient/customer service skills; strong interpersonal skills
Strong communicator and listener
Problem solving ability
Organizational skills and attention to detail
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to use exam software, point-of-sale technology and optometric equipment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills

Nice To Haves

Two years supervisory experience
Demonstrated good ophthalmic lens product knowledge
Experience in healthcare
Optometric technician certification

Responsibilities

Responsible for training/certifying all newly hired doctor’s office associates
Observe and coach on quality of assessment
Provide scheduling feedback to the Practice Manager to aid achieving patient’s exam times and maintain patient flow with minimal delays
Aid opticians by demonstrating product knowledge and recommending vision solutions that meet lifestyle needs
Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses.
Assist with patient care and eye exams, and manage patient records and support patient flow throughout the exam
Perform various tests to aid the optometrist with vision exams including but not limited to visual acuity measurements, depth and color perception test, and retinal imaging
Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient
Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optometrists, Optician or Practice Manager when necessary
Identify situations involving dissatisfied patients and act quickly for resolution
Perform work accurately and thoroughly despite time pressure and patient volume
Handle and file all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
Support contact lens exams and orders, including but not limited to contact lens care, trial inventory and patient orders
Effectively utilize appointment book/scheduling procedures and computer operation/ procedures
Operate the point-of-sale system, inputting patient information with accuracy and attention to detail. Create and tender sales transactions, by following operational processes and standards
Maintain safe working environment for all team members and patients
Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area
Perform all pre-exam testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
Responsible for maintenance and disinfection of equipment; provide clinical support to the Optometrist as needed
Perform other duties as assigned