Store

EssilorLuxottica Group•Philadelphia, PA

2d•Hybrid

About The Position

At Eyebuydirect, we empower people everywhere to celebrate their individuality through quality, affordable eyewear made for every style, mood, and moment. Since 2006, we’ve redefined the online eyewear experience with thousands of frames, Virtual Try-On, convenient delivery options, and customer-first service designed to make shopping for glasses easy and inspiring. A career with Eyebuydirect means joining a joyful, creative, and fast-growing brand that believes glasses aren’t just how you see the world-they’re how the world sees you. Eyebuydirect is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Requirements

1-3 years of retail experience
High school diploma or equivalent
Strong customer service and selling skills
Previous eyecare or optical retail experience
Experience supporting store operations, including process documentation, reporting, systems, and vendor coordination
Proficiency in Microsoft Office, including Word and PowerPoint

Nice To Haves

Previous experience in a supervisory or leadership role preferred

Responsibilities

Brings the Eyebuydirect brand and values to life and creates a warm, personalized experience for every customer.
Explores each customer’s needs, style, and priorities and connects them with appropriate eyewear, services, insurance support, and eye exam offerings.
Demonstrates strong product knowledge and provides personalized frame, lens, and style guidance using the appropriate tools.
Supports exam booking, insurance verification, pre-test activities, and coordination with the Optometrist or Store Manager as needed.
Accurately enters customer, prescription, and order information and completes sales transactions in accordance with operational processes and standards.
Sets clear expectations for order delivery and pickup, supports customers through product pickup, and contributes to store sales, service, and customer experience goals.
Acts as the business point of contact for the store manager, covering day-to-day operational and technical issues that are not resolved through standard support channels (escalates as needed)
Supports corporate operations and collaboration with shared services to build and maintain store operating policies and procedures
Supports store supplies and facilities maintenance with internal systems, teams, and external vendors (including systems price updates, invoices, payments, service visits, deliveries, and trouble shooting issues)
Supports back office insurance operations covering providers set up, credentialing, claim filing, etc. in partnership with the insurance cross functional teams
Business owner for site systems (e.g. POS and EMR) including data set up, validation, maintenance, and user acceptance testing for applicable systems changes
Maintains an operational issue log; identifies root causes, documents resolutions, and converts recurring issues into clear standard operating procedures or escalation paths.
Manages store communications and the development of new tools and processes that are implemented by the store team
Serve as the liaison between the store team and back-office teams to ensure store’s operational readiness
Support daily store operations, including sales, merchandising, training, and troubleshooting