Store Team Lead

Goodwill Industries of Greater Grand Rapids•Jenison, MI

10d•Onsite

About The Position

At Goodwill, we are Changing Lives and Communities Through the Power of Work! The hourly wage for the Store Team Lead position is $15.00. Provide excellent customer service, including greeting and assisting customers and donors promptly. Assist in implementing and controlling store policies and procedures. Assist in implementing accurate daily cash handling and banking procedures. Must be fully cross trained in all non-management retail job duties. Assume responsibilities of daily store operations in the absence of other management, including but not limited to cash control, employee relations, facility management, and customer relations. Adhere to established store hours, and check security of building upon opening and closing. To act in a leadership capacity demonstrating professional behavior and decision making, setting an example for all Goodwill employees. Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines. Maintain all backroom operating standards. Address and/or communicate customer and donor concerns to supervisors. Assist in training and development of staff. At Goodwill, we are Changing Lives and Communities Through the Power of Work! Goodwill is committed to a diverse and inclusive workplace. Goodwill is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected]

Requirements

High school diploma or equivalent preferred.
Solid mathematical skills.
Some managerial and retail sales experience preferred.
Must have a valid Driver’s License as well as reliable personal transportation (personal vehicle).

Responsibilities

Provide excellent customer service, including greeting and assisting customers and donors promptly.
Assist in implementing and controlling store policies and procedures.
Assist in implementing accurate daily cash handling and banking procedures.
Must be fully cross trained in all non-management retail job duties.
Assume responsibilities of daily store operations in the absence of other management, including but not limited to cash control, employee relations, facility management, and customer relations.
Adhere to established store hours, and check security of building upon opening and closing.
Act in a leadership capacity demonstrating professional behavior and decision making, setting an example for all Goodwill employees.
Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines.
Maintain all backroom operating standards.
Address and/or communicate customer and donor concerns to supervisors.
Assist in training and development of staff.