Store Team Lead – Coral Gables

Wild Fork Foods•Coral Gables, FL

4d•Onsite

About The Position

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family!

Requirements

2+ years of customer service experience in retail, hospitality, or restaurant is required
Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
Enjoy interacting and engaging with customers and team members.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.

Nice To Haves

High school diploma or equivalent preferred not required
Systems capabilities preferred: SAP Order Management Systems, Microsoft Office

Responsibilities

Overseeing daily operations
Delegating tasks
Monitoring the team's performance
Ensuring store objectives are met
Fostering collaboration within the team
Bringing innovative strategies to increase productivity
Providing a Personal Chef experience to all guests
Training sales leaders to provide a Personal Chef experience
Delivering best in class customer service
Ensuring all team members have the knowledge and confidence to deliver best in class customer service
Being a subject matter expert in all product categories and cascading this knowledge to team members
Acting as a Brand Ambassador
Handling customer complaints and partnering with Customer Service and QA
Ensuring employees adhere to company policies and guidelines
Conducting on-the-job training for new joiners
Ensuring new joiners receive onboarding, on-the-job training, complete online learning, product knowledge training and understand company tools and goals
Collaborating with the SSL to ensure new joiners' schedules allow for 2 weeks of shadowing and training
Leading continuous training programs and promoting full participation
Attending marketing and new product training calls
Working with the SSL to ensure all employees receive detailed information and training on upcoming campaigns, products, events, etc.
Collaborating with SSL to evaluate employee performance and identify training needs
Supervising and motivating Sales Leaders
Assisting the SSL in planning and implementing strategies to attract customers with local marketing
Coordinating daily customer service operations (e.g., sales processes, orders, inventory)
Tracking the progress of weekly, monthly, quarterly, and annual objectives
Serving as the SSL’s support to cover activities in their absence
Monitoring and maintaining store inventory
Communicating on-hand and out-of-stock products to the team and customers
Executing other related duties as assigned