Store Team Lead Bellevue Square Part-Time

Vessi•Bellevue, WA

13h•$22 - $27•Onsite

About The Position

Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That’s why we create 100% waterproof products that make experiencing the magic of water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity partnerships. Our community and team is out in the world spreading kindness, cold plunging, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey. If you want to be part of a growing brand, and you're the type to walk through a puddle rather than around it, we'll get along just fine!

Requirements

1+ years of retail management or customer service experience
Passion for delivering exceptional customer service
Excellent verbal and written communication skills
Great attention to detail
Strong decision-making and problem-solving skills
Exceptional interpersonal skills
Ability to adapt quickly in a fast-paced environment
Capable of lifting and carrying heavy objects
Ability to work flexible hours and holidays

Responsibilities

Support Store Manager and Assistant Store Manager in ensuring all store operations meet company expectations and operational excellence: opening and closing procedures, cash wrap, inventory management, loss prevention, IT systems (POS), and health & safety
Maintain a clean and organized store appearance (ex. cleaning and drying footwear, maintaining water installations and fixtures, etc.)
Other duties as required
Deliver retail training to Sales Associates and ensure that all retail staff have proper understanding of product, SOPs, and best practices
Drive employee engagement, create a strong store culture, and ensure the team is recognized and motivated
Advise, guide, and coach the team on employee issues and escalate to Store Manager, Richmond, as necessary
Act as a Vessi brand ambassador, live out our core values, and provide a seamless and memorable in-store experience for our customers
Lead by example in driving sales and high performance; ensure the team consistently meets and exceeds business goals and sales targets
Monitor and manage store targets and KPIs such as: sales per hour (SPH), average transaction value (ATV), conversion rate, net promoter score (NPS), and other inventory metrics
Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience