Store Team Lead – Seminole

Wild Fork Foods•Seminole, FL

7d•Onsite

About The Position

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family! Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership Competencies: Training, Salesmanship and Leadership

Requirements

2+ years of customer service experience in retail, hospitality, or restaurant is required
Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
Enjoy interacting and engaging with customers and team members.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.

Nice To Haves

High school diploma or equivalent preferred not required
Systems capabilities preferred: SAP Order Management Systems Microsoft Office

Responsibilities

Overseeing daily operations
Delegating tasks
Monitoring the team's performance
Ensuring store objectives are met
Fostering collaboration within the team
Bringing innovative strategies to increase productivity
Providing a Personal Chef experience to all guests
Training sales leaders to provide a Personal Chef experience
Delivering best in class customer service
Being a subject matter expert in all product categories and cascading knowledge to team members
Acting as a Brand Ambassador
Handling customer complaints and partnering with Customer Service and QA
Ensuring employees adhere to company policies and guidelines
Conducting on-the-job training for new joiners
Ensuring new joiners receive onboarding, on-the-job training, complete online learning, product knowledge training and understand company tools and goals
Collaborating with the SSL to ensure new joiners' schedules allow for training
Leading continuous training programs and promoting participation
Attending marketing and new product training calls and ensuring employees receive detailed information
Collaborating with SSL to evaluate employee performance and identify training needs
Supervising and motivating Sales Leaders
Assisting the SSL in planning and implementing strategies to attract customers
Coordinating daily customer service operations
Tracking progress of objectives
Serving as SSL's support in their absence, covering sales, KPIs, inventory, money handling, marketing, pricing, and operational tasks
Monitoring and maintaining store inventory
Executing other related duties as assigned