Store Team Lead – Hialeah

Wild Fork Foods•Hialeah, FL

2d•Onsite

About The Position

The Store Team Lead supports store leadership by overseeing daily operations, delegating tasks, monitoring team performance, and ensuring store objectives are met. This role fosters collaboration, brings innovative strategies to increase productivity, and provides a "Personal Chef" experience to all guests, training sales leaders to do the same. The ideal candidate has passion and hunger for growth and wants to nourish their career at Wild Fork.

Requirements

2+ years of customer service experience in retail, hospitality, or restaurant is required.
Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment.
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs.
Enjoy interacting and engaging with customers and team members.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
SAP Order Management Systems
Microsoft Office

Nice To Haves

High school diploma or equivalent preferred not required

Responsibilities

Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
Be a true subject matter expert in all product categories, having extensive knowledge of all programs and cascading this down to team members.
Act as a Brand Ambassador, showing passion for people and customers.
Handle customer complaints and partner with Customer Service and QA as outlined in SOPs.
Ensure all employees adhere to company policies and guidelines.
Conduct on-the-job training for all new joiners, ensuring they receive onboarding, training, complete online learning, product knowledge training, and understand company tools and goals.
Collaborate with the Store Support Lead (SSL) to ensure new joiners' schedules allow for 2 weeks of shadowing and training.
Lead continuous training programs and promote full participation in the simplest and most efficient ways.
Attend marketing and new product training calls, and work with the SSL to ensure all employees receive detailed information and training on upcoming campaigns, products, and events.
Collaborate with SSL to evaluate employee performance and identify training needs.
Supervise and motivate Sales Leaders to perform their best.
Assist the SSL in planning and implementing strategies to attract customers with local marketing.
Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
Have a working knowledge of company goals, KPIs, store performance, and drive sales results.
Track the progress of weekly, monthly, quarterly, and annual objectives.
Serve as SSL's support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, and operational tasks.
Monitor and maintain store inventory, having working knowledge of on-hand and out-of-stock products to communicate to the team and customer.
Execute other related duties as assigned.