Store Team Lead

Wild Fork Foods•Phoenix, AZ

1d•Onsite

About The Position

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family!

Requirements

Enjoy interacting and engaging with customers and team members.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
Availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
SAP
Order Management Systems
Microsoft Office
High school degree or GED preferred
Previous retail supervisory experience preferred
Wild Fork experience for a minimum of 6 months

Responsibilities

Overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met.
Fostering collaboration within the team and bringing innovative strategies to increase productivity.
Providing a Personal Chef experience to all guests and training the sales leaders to do the same.
Delivering best in class customer service.
Being a subject matter expert in all product categories and cascading this knowledge to team members.
Acting as a Brand Ambassador, showing passion for people and customers.
Handling customer complaints and partnering with Customer Service and QA.
Ensuring all employees adhere to company policies and guidelines.
Conducting on-the-job training for new joiners, including onboarding, online learning, and product knowledge.
Collaborating with the SSL to ensure new joiners have adequate shadowing and training time.
Leading continuous training programs and promoting full participation.
Attending marketing and new product training calls and ensuring employees receive detailed information on upcoming campaigns.
Evaluating employee performance and identifying training needs.
Supervising and motivating Sales Leaders.
Assisting the SSL in planning and implementing strategies to attract customers with local marketing.
Coordinating daily customer service operations (e.g., sales processes, orders, inventory).
Tracking the progress of weekly, monthly, quarterly, and annual objectives.
Supporting the SSL by covering activities in their absence, including sales, KPIs, inventory, money handling, marketing, and operations.
Monitoring and maintaining store inventory, and communicating on-hand and out-of-stock products.
Executing other related duties as assigned.