Store Team Lead

Wild Fork Foods•Fort Lauderdale, FL

1d•Onsite

About The Position

The Store Team Lead at Wild Fork Foods supports store leadership by overseeing daily operations, delegating tasks, monitoring team performance, and ensuring store objectives are met. This role fosters collaboration, brings innovative strategies to increase productivity, and provides a "Personal Chef" experience to all guests. The Team Leader also trains sales leaders to deliver this experience, embodying the company's values of Determination, Simplicity, Availability, Humility, Sincerity, Discipline, and Ownership. Key competencies include Training, Salesmanship, and Leadership.

Requirements

2+ years of customer service experience in retail, hospitality, or restaurant is required.
Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment.
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
SAP Order Management Systems
Microsoft Office

Nice To Haves

High school diploma or equivalent preferred not required.

Responsibilities

Deliver best-in-class customer service and a Wild Fork Personal Chef shopping experience.
Act as a subject matter expert in product categories and programs, cascading knowledge to team members.
Serve as a Brand Ambassador, demonstrating passion for people and customers.
Handle customer complaints in accordance with SOPs, partnering with Customer Service and QA.
Ensure adherence to company policies and guidelines.
Conduct on-the-job training for new joiners, including onboarding, product knowledge, and understanding company tools and goals.
Collaborate with the Store Support Lead (SSL) to ensure adequate training and shadowing for new hires.
Lead continuous training programs and promote participation in initiatives like Chew on This, Wild Chef, and product training.
Attend marketing and new product training calls and ensure employees receive detailed information on campaigns and products.
Collaborate with the SSL to evaluate employee performance and identify training needs.
Supervise and motivate Sales Leaders.
Assist the SSL in planning and implementing local marketing strategies to attract customers.
Coordinate daily customer service operations, including sales processes, orders, and inventory.
Maintain a working knowledge of company goals, KPIs, store performance, and drive sales results.
Track progress towards weekly, monthly, quarterly, and annual objectives.
Support the SSL by covering activities in their absence, including monitoring sales, KPIs, inventory, money handling, marketing, and operational tasks.
Monitor and maintain store inventory, communicating on-hand and out-of-stock products.
Execute other related duties as assigned.