Store Team Lead – Lake Nona

Wild Fork Foods•Lake Nona, FL

4d•Onsite

About The Position

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family!

Requirements

2+ years of customer service experience in retail, hospitality, or restaurant is required
Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
Enjoy interacting and engaging with customers and team members.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
SAP Order Management Systems
Microsoft Office

Nice To Haves

High school diploma or equivalent preferred not required

Responsibilities

Overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met.
Fostering collaboration within the team and bringing innovative strategies to increase productivity.
Providing a Personal Chef experience to all guests and training the sales leaders to do the same.
Delivering best in class customer service and ensuring all team members have the knowledge and confidence to deliver best in class customer service.
Being a subject matter expert in all product categories and cascading this knowledge to team members.
Acting as a Brand Ambassador, showing passion for people and customers.
Handling complaints from customers and partnering with Customer Service and QA as outlined in SOPs.
Ensuring all employees adhere to the company’s policies and guidelines.
Conducting on-the-job training for all new joiners, ensuring they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
Collaborating with the SSL (Store Manager) to ensure all new joiners’ schedules allow for 2 weeks of shadowing and training.
Leading continuous training programs and promoting full participation.
Attending marketing and new product training calls, and working with the SSL to ensure all employees receive detailed information and training on upcoming campaigns, products, events, etc.
Collaborating with SSL to evaluate employee performance and identify training needs.
Supervising and motivating Sales Leaders to perform their best.
Assisting the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
Coordinating daily customer service operations (e.g., sales processes, orders, inventory).
Tracking the progress of weekly, monthly, quarterly, and annual objectives.
Serving as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
Monitoring and maintaining store inventory, having working knowledge of on hand and out of stock products to communicate with the team and the customer.
Executing other related duties as assigned.