Seasonal Alterations - Store Support - Brea Mall

Nordstrom•Brea, CA

3d•Onsite

About The Position

The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale. This role involves assisting customers over the phone and at checkout with sales, returns, and other transactions, keeping the service quick, easy, and fun by listening to customer needs and sharing a love for fashion. The position also requires being a team player by keeping the department "runway ready," including straightening up, lightly cleaning, and restocking the cash wrap area and sales floor. Additionally, the role involves staying up-to-date on key fashion trends and products to assist customers with purchase decisions, building relationships with customers by informing them about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program, and being flexible to support other areas of the store including order fulfillment and order pick-up.

Requirements

The ability to prioritize multiple tasks and requests from customers in a fast-paced environment
Excellent communication and interpersonal skills
Strong organization and follow-through
A knack for problem solving
Proficiency with computers and an interest in learning new computer applications
The ability to work a flexible schedule based on business needs

Responsibilities

Assist customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service
Keep the service quick, easy and fun by listening to customer needs and sharing your love for fashion
Be a great team player by doing your part of keep the department “runway ready,” including straightening up, lightly cleaning and restocking the cash wrap area and sales floor
Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary
Build relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program
Flexible to support other areas of the store including order fulfillment and order pick-up