Store Supervisor - Colorado stores

The Honey Baked Ham Company, LLC•Highlands Ranch, CO

1d•$15 - $17•Onsite

About The Position

This is a full time, benefits eligible role that supports all aspects of store operations and ensures customers receive excellent service and quality. We have a casual environment AND we offer better work/life balance, too. Our stores are open Monday through Saturday from 9:30 AM to 6:30 PM - and we're closed on Sundays. Bring your restaurant, retail or hotel customer service experience to HoneyBaked and grow your career!

Requirements

High school diploma or equivalent.
Basic computer skills including Microsoft Word, Excel and Outlook.
2 years of restaurant or service industry experience desirable.
Prior supervisory experience recommended.
Good understanding of a production facility operations - equivalent to 1-2 years' work experience.
Valid driver's license and reliable transportation to assist with catering orders/deliveries.

Responsibilities

Manage Store Operations as assigned by Manager and assume all operational control in the absence of Manager.
Assist in hiring and training of all associates and ensure expectations for each position are met. Assist Manager in the implementation of development plans for staff.
Be able to effectively work and train all positions in both the front and back of the house.
Performs various administrative functions i.e banking and scheduling meeting.
Coaches associates using established processes and tools including Huddles, Observation checklists, and Ham Evaluations.
Execute store opening / closing procedures and daily / weekly reports.
Manage/monitor labor and adjust the store staffing based on the demands of the business.
Monitor production and sales efficiencies including wait times, yields and product quality.
Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons. Ensures proper use of equipment. Monitors stocking and clean up duties.
Ensures FIFO rotation of all product in FOH and BOH including unproduced and produced hams and turkeys.
Handles complaints with 100% Customer satisfaction according to Company policy.
Participate in catering and gifting sales and fulfillment in all B2B and Catering processes.
Lead merchandising transition from promotion to promotion and ensures proper Holiday and non-Holiday set up.