Madhappy Malibu Full-Time Store Supervisor

Madhappy•Malibu, CA

11d•Onsite

About The Position

We are looking to hire a full-time store supervisor for our Madhappy flagship location in Malibu. The store supervisor is responsible for supporting the General Manager in driving sales, managing daily operations, and leading the store team. This role will play a key part in developing the store’s clientele, ensuring operational excellence, and upholding Madhappy’s brand values. You must be based the Los Angeles metropolitan area to be considered for this position.

Requirements

2+ years of retail experience, with at least 1 year in a leadership or supervisory role.
Strong sales acumen with a proven track record of meeting or exceeding goals.
Experience in clienteling and building long-term customer relationships.
Strong communication and leadership skills, with the ability to motivate and develop a team.
Ability to multitask and thrive in a fast-paced, dynamic environment.
Passion for Madhappy’s mission and a commitment to delivering a top-tier customer experience.
Must be based in the Los Angeles metropolitan area.

Responsibilities

Partner with the Store Manager to drive sales, meet or exceed store targets, and support overall store profitability.
Actively engage with customers to build meaningful relationships, improve conversion, and drive long-term client retention.
Champion the store’s clienteling program by modeling best practices, supporting consistent client outreach, and ensuring the team maintains active and accurate client books.
Monitor key sales and clienteling metrics, assisting in the execution of strategies to improve performance and results.
Support daily store operations, including inventory management, stock replenishment, loss prevention, and overall store readiness.
Ensure the store consistently meets high standards of cleanliness, organization, and visual presentation.
Assume leadership responsibilities in the absence of the Store Manager, ensuring smooth operations and team accountability.
Lead by example by delivering exceptional customer service and reinforcing a client-first mindset across the team.
Assist with onboarding, training, and coaching team members on product knowledge, selling behaviors, and clienteling best practices.
Provide ongoing feedback and support to foster growth, accountability, and a positive, performance-driven culture.
Ensure the team understands and embodies Madhappy’s brand mission, values, and commitment to community and mental well-being.
Uphold a best-in-class shopping experience by ensuring all customer interactions are welcoming, knowledgeable, and personalized.
Support the resolution of customer concerns with professionalism and care to drive satisfaction, loyalty, and repeat business.