Store Supervisor

Rise n Grind•Bolingbrook, IL

5h•Onsite

About The Position

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team. You are applying to work with a franchisee of Scooter’s Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees. Scooter’s Coffee®, one of the nation’s largest drive-thru specialty coffee franchise companies, has been ranked the No. 1 Best Coffee Chain in Newsweek’s 2026 Readers’ Choice Awards.

Requirements

Must be 18 years or older to apply
Must be able to open on weekdays
Excellent communication and interpersonal skills
Passion for working with people
Energetic, fast-paced, flexible work style
Ability to work cooperatively in a team environment
Demonstrates honesty, integrity, and a positive attitude while maintaining a guest focused mentality
Willingness to learn and embrace change
Strong problem-solving, multi-tasking, and administrative skills
Ability to anticipate and respond to customer needs
Open availability

Nice To Haves

Customer service experience preferred, but not required

Responsibilities

Directing an efficient workflow and assisting the Store Manager in a variety of store operations duties
Serving as a role model of barista responsibilities and serving as the team leader when the Store Manager is unavailable
Ensuring consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience
Maintaining speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
Assisting the Store Manager in onboarding and training new team members
Developing effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
Proactively seeking opportunities to increase individual and team sales
Understanding and executing cash handling, point of sale system, and operational procedures in an accurate, consistent manner
Ensuring team members follow all health, safety, and sanitation guidelines
Serving as a keyholder, following all opening and closing procedures
Ensuring that all shifts are covered, especially in emergency situations
Demonstrating punctuality, dependability, and adaptability
Assisting Store Managers with administrative duties as requested