Georgetown Store Stylist

M.M. LaFleur•Washington, DC

9d•Onsite

About The Position

The Stylist works directly with customers to build brand affinity and long-term relationships in our Georgetown, D.C. store. This is an appointment-driven, relationship-based sales role: beyond delivering great service on the floor, the Stylist actively builds a client book, generates appointments through proactive outreach, and drives repeat business through consistent follow-up. The Stylist provides top-tier styling advice and product recommendations tailored to each client's needs, and understands how their daily activities—outreach, appointments, engagement—directly connect to store performance and revenue growth.

Requirements

2+ years of experience in premium or luxury retail, personal styling, or another high-touch, relationship-based sales environment.
Demonstrated track record of achieving individual sales goals, developing repeat clientele, and using proactive clienteling to drive appointments and revenue.
Confident assessing client needs, curating complete looks, providing styling recommendations, and closing sales while delivering an elevated customer experience.
Order-maker, not an order-taker
Socially confident and energized by engaging with a large number of customers
Cultivates and values long-term client relationships and how they drive repeat business.
Responsible, reliable, and humble; shows up on time and asks questions when unclear.
Positive, can-do attitude!
Committed to an error-free world (e.g., no typos).
Thrives in a fast-paced environment and can quickly problem-solve.
Comfortable with quickly learning and adapting to technology.
Enthusiastic and motivated to reach development goals and target metrics.

Responsibilities

Ask the right questions, independently assess each client's needs, and curate complete looks and product recommendations based on their profile, requests, and feedback.
Make confident styling recommendations, skillfully field objections, and close sales while delivering an elevated customer experience.
Understand the store's performance metrics (conversion, average order value, units per transaction, repeat business) and strive to maximize individual and store sales targets.
Confidently work high-volume events: proactively approach guests, spark natural conversation, and identify shopping opportunities; introduce customers to the brand and product with the goal of converting event traffic into showroom visits and sales.
Stay current on M.M.LaFleur merchandise, fabrics, fit, and product benefits, and use that knowledge to make thoughtful, needs-based recommendations; stay up to date on promotions, policies, and services.
Build and maintain an active client book; develop long-term customer relationships that increase retention and customer lifetime value. Aim to create repeat visits and ongoing engagement.
Create genuine connections and translate those interactions into lasting client relationships.
Maintain consistent communication with clients; follow up after appointments, purchases, events, birthdays, and new product arrivals.
Facilitate a culture of empowerment and respect among your team and clients.
Support omnichannel purchases such as ship from store orders.
Maintain visual standards and store cleanliness to company expectations.
Support opening and closing duties.