Store Service Manager (35489)

ORW USA INC•West Palm Beach, FL

7d•$70,000 - $100,000•Onsite

About The Position

As the Automotive Service Manager, you will lead the service department’s operations, overseeing a team of technicians and ensuring the successful execution of all aftermarket installations and vehicle services. You’ll be responsible for delivering exceptional customer experience while maintaining productivity, quality control, and safety standards. This role combines technical expertise with team leadership, scheduling, workflow optimization, and a commitment to continuous improvement.

Requirements

3+ years of experience in an automotive service environment, including suspension, alignments, and accessory installations
Valid driver’s license with no major violations and have at least five years of driving experience
Demonstrated leadership skills in a team setting, including delegation, coaching, and problem-solving
Working knowledge of alignment machines, wheel balancers, and diagnostic tools
Strong customer communication and service skills
Ability to lift up to 50 lbs., team lift up to 100 lbs., and perform physical labor in a service bay environment

Nice To Haves

Experience managing or supervising a retail service department or automotive shop
ASE Certifications and/or completion of an automotive trade school or technical program
Knowledge of Jeep, truck, off-road, and aftermarket performance products and accessories

Responsibilities

Lead, supervise, and develop technicians across all skill levels by providing coaching, onboarding, training, and performance feedback in diagnostics, installations, and repairs.
Manage daily workflow, assign tasks, and monitor timelines to ensure efficient operations and timely service delivery
Conduct final inspections on completed repairs/installations to ensure accuracy, safety, and adherence to company and manufacturer standards
Serve as a point of contact for customers regarding service estimates, job status, timelines, and recommendations
Deliver an exceptional customer experience by setting clear expectations, communicating proactively, and resolving concerns promptly and professionally
Partner with Sales Associates and Parts teams to support customer upgrades, custom builds, and special projects
Maintain accurate and up-to-date records of work orders, estimates, parts usage, and labor hours
Utilize shop technology and equipment, including scheduling systems, inventory tools, diagnostic equipment, and alignment machines (e.g., Hunter Hawkeye).
Monitor and improve shop performance by identifying opportunities to increase productivity, reduce turnaround times, and enhance operational efficiency
Enforce safety standards and use of PPE (gloves, glasses, hearing protection, etc.)
Ensure team compliance with all OSHA, EPA, and company policies
Maintain a clean, organized, and secure shop environment