Store Sales Associate

ACR Supply Co • Durham, NC

1d • Onsite

About The Position

ACR Supply is a family-owned HVACR company known for incredible customer service and quality products. They have been recognized as a Best Christian Places to Work awardee multiple times. They strive to create a work environment where team members are eager to come to work. The Store Sales Associate role is central to their mission of serving with excellence, impacting businesses, families, and communities. This role involves creating exceptional experiences for customers, guiding contractors to solutions, processing orders accurately, and ensuring the store runs smoothly and efficiently. The position requires a minimum of 40 hours per week, with standard operating hours from 7:00 am to 4:30 pm, Monday through Friday. Occasional evening and weekend work may be necessary based on business needs.

Requirements

• High school diploma or GED
• 1 year paid experience in a customer service role
• Knowledge of the HVAC industry products and practices
• Ability to multitask in a fast-paced environment
• Positive team-oriented mindset with a commitment to excellence
• Demonstrated ability to learn and use new technology
• Excellent customer service and communication skills
• Attention to detail
• Strong Critical Thinking skills and problem solving ability
• Excellent organizing, planning, and prioritization skills
• Strong active listening and social perceptiveness
• Current and Valid Driver’s License with at least one year of driving experience

Nice To Haves

• 3 years working in the HVAC industry
• 3 years warehouse experience
• 3 years inventory/ERP experience

Responsibilities

• Greet customers with a positive, helpful attitude and a servant's heart in the store and over the phone
• Accurately process, invoice, and quote customer orders, changes, and returns according to ACR policies and procedures
• Assist contractors with product selection and technical questions
• Keep shelves stocked, organized, and clean for easy product access
• Collaborate with teammates to solve customer problems quickly
• Learn and grow HVAC product knowledge to better serve our customers
• Call manufacturers for product availability and place special orders with manufacturers
• Open and close the store as assigned
• Drive sales by promoting new products, special deals, and innovative solutions

Benefits

• Paid time off
• Paid holidays off
• Medical, dental, vision, life insurance
• Supplemental insurance
• Volunteer paid time off
• AAA roadside assistance
• 401k program with company match
• Family fun day
• Personal and professional development and training
• A supportive work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED