Store Sales Associate

Daiso•Fontana, CA

10d

About The Position

The Store Sales Associate provides excellent customer service, supports store sales, maintains merchandise presentation, processes transactions, and contributes to a clean, organized, and profitable store environment. The role supports Daiso’s mission to create joy through a fun shopping experience with unique products at an extraordinary value. Associates help customers identify products that meet their needs, answer questions, recommend solutions, and address concerns. When assigned to a Lead Shift, the associate also supports the Manager or Assistant Manager by coordinating shift activity, assigning tasks, supporting team members, assisting with opening and closing responsibilities, and escalating customer or operational issues as needed.

Requirements

High school diploma, GED, or equivalent preferred.
0–2 years of relevant retail, customer service, or sales experience preferred.
Excellent communication skills and ability to build positive relationships with customers and team members.
Customer-focused mindset, positive attitude, and desire to resolve issues promptly.
Ability to work in a fast-paced environment and manage multiple priorities at the same time.
Dependability, punctuality, and professional conduct.
Basic math skills and ability to accurately process transactions.
Ability to support team members, assign tasks, and communicate expectations when scheduled for Lead Shifts.
Ability to see, push and pull, carry and lift up to 40 pounds, listen, and stand for long periods (6 hours).
Ability to perform basic reading and math, analysis and comprehension, and judgment and decision-making.

Nice To Haves

Prior retail sales, sales associate, or similar customer-facing experience.
Prior experience supporting opening or closing, task coordination, training, or shift support, especially for Lead Shift assignments.
Basic computer skills and familiarity with point-of-sale systems.
Knowledge of inventory stocking procedures.
Interest in Daiso products.

Responsibilities

Greet and direct customers in a friendly and professional manner.
Answer customer questions about products, promotions, discounts, and special offers.
Identify customer needs and recommend products or solutions to support the shopping experience.
Upsell through appropriate product recommendations and maintain awareness of new products and promotions.
Resolve customer concerns when able and escalate complaints or sensitive issues to store leadership when necessary.
Organize and restock merchandise on shelves, and assist with back stockroom organization and sales-floor displays.
Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
Perform routine inventory counts and support inventory management activities as directed.
Operate the cash register and accurately process cash, check, and credit card payments.
Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
Follow company policies, procedures, safety expectations, loss prevention practices, cash-handling procedures, inventory controls, and asset protection procedures.
Report suspicious activity, safety concerns, inventory discrepancies, or policy violations to store leadership.
When assigned to a Lead Shift, help coordinate shift activity, assign tasks, support team members, assist with opening and closing, and escalate customer or operational issues.
Carry out other duties as assigned based on business needs.