The Liquor Cabinet Store Representative

Hotel Indigo • Vancouver, WA

9d • Onsite

About The Position

The TLC Representative is responsible for accepting payment for products and alcoholic beverages and making proper change for guests. They are also responsible for assisting guests/customers with recommendations and having general knowledge of products.

Requirements

• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Food Handler’s Certification.
• M.A.S.T. WA State Liquor License.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multitask.
• Customer service and sales experience preferred.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Nice To Haves

• Related experience in a hotel or a related field
• Customer service and sales experience

Responsibilities

• Accepting payment for products and alcoholic beverages and making proper change for guests.
• Assisting guests/customers with recommendations and having general knowledge of products.
• Approaching all encounters with guests and employees in a friendly, service-oriented manner.
• Maintaining regular attendance in compliance with Indigo One, LLC standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintaining high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working (per brand standards).
• Complying with Indigo One, LLC standards and regulations to encourage safe and efficient hotel operations.
• Maintaining a friendly and warm demeanor.
• Being attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Collecting money and/or credit cards from guests and making correct changes.
• Operating the approved credit card machine.
• Preparing cashier report at end of shift.
• Greeting guests in a timely manner.
• Performing opening and closing duties according to established side-work checklist.
• Being attentive of guests’ needs and assisting in providing a pleasant experience.
• Having a thorough knowledge of menus and current specials in all applicable outlets.
• Answering the phone according to standards.
• Communicating effectively and courteously over the telephone.
• Ensuring quality control of menus regarding cleanliness and appearance.
• Attending meetings/training as required by management.
• Performing other duties as requested by management.

Benefits

• Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked) and MKM accrual policy based on tenure.
• Qualify for Medical, Dental and Vision insurance.
• 6 Paid Holidays a year.
• IHG team member benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED