Store Production Team Lead

LAND OF LINCOLN GOODWILL INDUSTRIES INC•Savoy, IL

52d•$16 - $16

About The Position

The Store Production Team Lead is a senior-level Retail Associate responsible for day-to-day production operations, including the donation door and processing donated goods. The role is accountable for the quality and quantity of donations sent to the sales floor and for helping the store meet its goals during the shift. The Team Lead actively participates in donation collection and production work, leads by example, and supports staff development. The position requires a strong donor focus, knowledge of donation acquisition and processing, the ability to work with minimal supervision, and an understanding of business demands. The role supports store management with product-quality evaluation, staff coaching and development, performance communication, and store financial results. When needed for training or professional development, the Team Lead may act as manager on duty and temporarily oversee store operations, including donation collection and processing, pricing, stocking, register transactions, and donated goods. The Team Lead may open or close the store. This is a full-time, non-exempt position at the Savoy Store in Savoy, Illinois. It is classified as entry level, reports to the Store Manager, and has no supervisory reports. The work takes place in a light industrial or warehouse environment, with exposure to heat, cold, and common allergens.

Requirements

High school diploma or equivalent.
One year of retail experience.
CPR/First Aid certification or ability to obtain certification within six months of employment.
DSP training or ability to complete training within one year of employment.
Proficiency with the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and ability to use other software such as payroll and point-of-sale systems.
Ability to maintain confidentiality of information related to LLGI operations, financial matters, and personnel matters.
Ability to work independently while fostering a strong team atmosphere.
Clear verbal and written communication skills.
Sensitivity and ability to communicate with a diverse population and promote diversity and inclusion.
Professionalism, integrity, ethical business conduct, and compliance with LLGI policies and procedures.
Ability to be consistently at work and on time on scheduled work days, and to embrace LLGI’s mission, vision, and values.
Ability to interact with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality.
Ability to lift or move up to 50 pounds of clothing and housewares safely on and off retail shelving fixtures up to 10 feet high, clothing racks 4 feet high, and z-racks 6 feet high.
Ability to push and pull z-racks holding up to 100 pieces of clothing and weighing at least 150 pounds.
Ability to bend and reach into gaylords 5 feet high to remove clothing and housewares.
Manual dexterity to fasten and unfasten buttons, snaps, and zippers, and to operate cash registers and tagging guns.
Ability to stand for long periods throughout the day and perform extended combinations of stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, pulling, sorting, hanging clothing, and placing housewares on shelves and racks.
Visual acuity to evaluate donated items for quality.
Ability to identify odors such as mold, must, dust, bodily fluids, and urine when evaluating donations.

Responsibilities

Support the Store Management team in evaluating the quality of products going to the sales floor and assist Retail Associates in meeting expected goals.
Communicate the organization’s mission, vision, and values, and promote diversity.
Train, coach, and provide feedback to help staff strengthen and develop back-room operations skills.
Assist the Store Management Team with recruiting, onboarding, training, documenting, and communicating staff performance and behavioral issues.
Demonstrate leadership and positive role modeling for retail staff.
Manage time effectively and monitor retail staff time to ensure work is completed accurately.
Assist the General Manager in maximizing store financial performance and achieving desired results.
When needed as part of on-the-job training and professional development, act as manager on duty and assume temporary responsibility for store operations, including donation collection, processing, pricing, stocking, register transactions, and donated goods operations.
Open and/or close the store as needed.
Perform other tasks as assigned.