Store Personnel Trainer

Truno•,

13d•Onsite

About The Position

A Store Personnel Trainer provides on-site end user training to TRUNO Customers throughout the United States. A Store Personnel Trainer must become a subject matter expert in order to effectively teach, troubleshoot, and provide exceptional customer service. As a representative of TRUNO, the Store Personnel Trainer conveys TRUNO values in every interaction.

Requirements

High School Diploma or equivalent (required)
Basic computer skills (required)
Dress professionally and appropriately (required)
Excellent oral and written communication (required)
Proficiency training and instructing people with various learning styles (required)
Ability to maintain patience and understanding when dealing with colleagues and clients (required)

Nice To Haves

Bachelor's Degree in a technology field (preferred)
Prior grocery store management experience (preferred)
Frontend Grocery and Cash Office experience (preferred)
Familiarity with ISS45 (preferred)
Familiarity with Toshiba ACE (preferred)

Responsibilities

Availability to travel overnight 3 to 4 nights per week consistently
Travel required up to 75%
Quickly gain knowledge of new products and revisions as they become available.
Instruct all levels of store personnel on end user operation.
Interact with store personnel prior to installation to determine necessary parameter setup.
Troubleshoot technical issues on site, as they arise, while training stores.
Interact with store managers, on site, to make required post-install changes as needed.
Input parameters for upcoming installations.
Assemble, set up, and test hardware, as needed.
Assist help desk staff with troubleshooting customer issues, as needed.