Store-Parts Professional

Genuine Parts Company•Shrewsbury, MA

13d•Onsite

About The Position

The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Requirements

High School Diploma or equivalent
Strong communication, interpersonal, and organizational skills
Ability to understand and accurately identify part numbers and product codes
Customer-focused mindset with ability to work efficiently in a fast-paced environment
Ability to maintain professionalism and composure under pressure

Nice To Haves

ASE Parts Specialist certification
Experience in automotive parts, retail, or related industry
Familiarity with POS systems and cataloging tools (e.g., TAMS)
Knowledge of local service area and customer base
Ability to operate a manual transmission vehicle
Demonstrates ownership of customer experience and outcomes
Acts as a technical resource and mentor to peers
Maintains professionalism, accountability, and strong work ethic
Contributes to a collaborative and high-performing team culture
Shows initiative in skill development and continuous learning

Responsibilities

Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)
Accurately identify, source, and process parts orders using catalog and POS systems
Advise customers on technical product questions and recommend appropriate solutions
Maintain strong knowledge of products, warranties, sales programs, and company policies
Execute sales practices including customer engagement, needs assessment, and product demonstration
Resolve customer issues effectively to ensure satisfaction and retention
Support store operations including stock orders, reporting discrepancies, and maintaining store presentation
Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
Assist with Open and Close Procedures in the store as needed
Support continuous improvement initiatives related to store processes and operational standards.
Ensure compliance with pricing, asset security, and operational procedures
Participate in training and continuous development activities
Act as a resource and support for other team members