Store Ops Assistant General Manager - Phoenix International Airport Retail, Paradies Lagardere
About The Position
The ideal candidate will have retail/sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company’s key performance metrics by delivering an exceptional customer store experience through the associates they manage. The Assistant General Manager is responsible for motivating their team through the company's vision and direction, communicating clear expectations, and holding the team accountable for brand, performance, and behavior standards. They will lead a customer service culture, build relationships with management, and be involved in recruiting, hiring, developing, and retaining top sales talent. The role also involves ensuring visual directives are executed, strategic merchandising, managing merchandise processing and flow, partnering with higher management on business plans, achieving financial budgets, driving brand loyalty, and achieving shrink goals while maintaining operational standards.
Requirements
- retail/sales experience
- Strong analytical, prioritizing, interpersonal, problem-solving & planning skills
- Ability to work flexible shifts in a 7/365-day team oriented environment
- Exceptional customer service skills and an ability to communicate effectively using the English language
- Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
- Proficiency required in reading, writing, mathematics, cash handling/ reporting
- Proficiency required in Microsoft Office
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
- Standing for long periods of time and the ability to work in environments with varying temperatures
- Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances
Responsibilities
- Motivate team through our company’s vision and direction to encompass our core values
- Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
- Lead and inspire a great customer service culture by recognizing and rewarding
- Build relationships with peer and upper management
- Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
- Train and continuously develop teams
- Provide consistent performance feedback
- Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
- Ensure that all visual directives are executed seamlessly
- Direct and execute strategic merchandising to maximize sales and presentation standards
- Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
- Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
- Achieve predetermined financial budgets to include payroll containment
- Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
- Achieve location shrink goals while maintaining all operational standards to secure the assets of the location
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
