Store Operations Manager #332 - Short Pump, VA

Academy Sports + Outdoors•Short Pump, VA

1d•$57,000 - $80,500•Onsite

About The Position

At Academy Sports + Outdoors, our purpose is to make it easier for everyone to enjoy more sports and the outdoors. The Operations Manager is responsible for driving operational excellence across the entire store, with direct leadership accountability for store Operations, including Asset Protection, Cashiers, Loss Prevention, Inventory Control, and Maintenance. This role leads and coordinates team members through effective supervision, communication, and execution to ensure store standards are met consistently. The Operations Manager plays a critical leadership role in influencing overall store performance, customer satisfaction, and profitability while advancing Academy’s purpose.

Requirements

Minimum of 3 years of relevant leadership or management experience required
Demonstrated success leading departments of up to 40 team members while driving operational excellence and achieving sales targets
Strong leadership and coaching skills with the ability to develop people
Solid business acumen with the ability to interpret operational and financial data
Effective verbal and written communication skills
Experience with inventory systems, order processing, payroll systems, and Microsoft Office
Sound judgment and decision-making skills in a fast-paced environment
Ability to complete and maintain required certifications, including Firearms Sales and Power Industrial Truck
Comfortably manage and audit firearm sales, ensuring all transactions meet federal and state requirements through accurate completion of ATF Form 4473, background check verification, and final approval
A team-first attitude; while your core duties are your priority, you're happy to step in wherever you're needed
Proven success leading large departments of up to 40 team members while driving operational excellence and sales performance
Strong supervisory and leadership capabilities with the ability to coach, develop, and hold team members accountable while modeling company standards
Customer-focused mindset with a commitment to delivering exceptional service
Effective problem-solving and communication skills with team members, customers, and business partners
Solid business acumen with an understanding of financial impacts, market dynamics, and profitability targets
Ability to read, analyze, and interpret business reports, professional publications, procedures, and regulatory requirements
Clear, professional verbal communication and active listening skills across diverse audiences
Effective presentation skills with the ability to respond to questions and provide guidance to groups
Sound judgment and reasoning skills to make timely, appropriate decisions
Working knowledge of retail systems including inventory, order processing, payroll, and Microsoft Office applications
Comfort applying basic mathematical concepts and following written, oral, and diagram-based instructions
Experience using data dashboards, reporting tools, and AI-supported retail analytics to inform decisions

Nice To Haves

Bachelor’s degree in a related field preferred

Responsibilities

Provide overall leadership and accountability for store operational execution and excellence
Lead store Operations team members and actively participate in talent decisions including hiring, training, discipline, recognition, development, and separation
Deliver daily operational direction and oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control, and Seasonal Team Members, ensuring customer service excellence
Develop and execute strategies to achieve weekly and monthly operational goals, including staffing plans, training, payroll management, and scheduling
Drive workforce productivity, efficiency, and continuous improvement initiatives
Ensure compliance with sales, safety, and security standards in alignment with company policies and regulatory requirements
Maintain departmental zoning and consistent adherence to store and company standards
Oversee execution of assignments outlined in company Playbooks
Participate in store walks with senior leadership and develop action plans based on feedback
Audit firearm sales in compliance with applicable laws, complete ATF Form 4473, conduct required background checks, and serve as final approver
Complete and maintain required Firearms Sales Certification and Power Industrial Truck Certification training
Provide leadership across the full team member lifecycle, including onboarding, performance coaching, and development
Learn, communicate, and enforce company policies, procedures, and safety standards
Promote professionalism, accountability, and positive team engagement
Maintain awareness of omnichannel fulfillment operations and adapt to evolving retail technology and AI-enabled tools
Perform additional duties as assigned to support business needs
Ability to thrive in a fast paced retail environment while adapting to shifting priorities
Adhere to company policies and professional standards