Store Operations Manager

Tractor Supply Company • Hayes Township, MI

2d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager.

The manager leads and follows up on freight, inventory control, recovery, security, and other store routines; maintains inside, outside, backroom, dock, assembly, and feed-related standards; and oversees assigned Operations Team Members. The role also supports store planning, prioritization, delegation, safety, compliance, and financial results. It requires operating store equipment, assisting customers with loading purchases, completing documentation, and obtaining business-required licenses or certifications.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years of age.
• Must possess a valid driver’s license.
• High school diploma or equivalent is required.
• Must be able to read, write, and count accurately.
• Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute the principal responsibilities of Team Members.
• Ability to work in a fast-paced environment.
• Ability to work assigned schedules based on business needs; shifts generally are no less than four hours and may exceed eight hours.
• Ability to work outdoors in adverse weather conditions.
• Ability to move and transfer merchandise weighing up to 50 pounds and push or pull merchandise up to 2,000 pounds with appropriate material-handling equipment.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift and safely access all store areas.
• Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to communicate effectively in writing and verbally with Team Members and customers.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to successfully complete required training, including training and certification to dispense propane and other certifications for business needs.
• Ability to travel as required to support district needs and to drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Supervisory experience.
• Farming, ranching, pet/equine, or welding knowledge.
• Bachelor’s degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
• Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
• Lead weekly recovery execution, including Targeting Outs, and maintain Store recovery standards.
• Oversee the Inventory Control Specialist, including weekly checklist completion, coaching, development, follow-up, and accountability for receiving standards.
• Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
• Maintain sidelot/FOD presentation and signage, and maintain backroom, dock, assembly area, shelters, containers, feed centers, and related outside standards.
• Own damage feed/food markdown execution and follow-up, the Styrofoam block process, and the pallet and wood crate process.
• Verify owners manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
• Complete documentation associated with job duties accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are offered to full-time and part-time Team Members; part-time eligibility is subject to the stated hours and service requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED