Store Operations Manager Crumbl

CNH Group, a Crumbl Cookies Franchisee•Philadelphia, PA

14h•Onsite

About The Position

Crumbl is the nation's largest gourmet dessert company, with over 1,000 stores in the United States and Canada and growing despite only opening our first store in 2017. We rotate our menu of 8 or more cookies, cakes, and pies EVERY week, giving our customers many reasons to always try something new. Our “Open Bakery” concept gives customers a front row seat as we prepare their box of the world’s best desserts from scratch! Crumbl is NEVER boring and we’ll teach you to bake if you don’t already know! We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employee’s efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals. This is a full-time salaried position reporting directly to the President and Vice President of Operations. You will share responsibility with a the Assistant Store Manager for all the typical roles of an Operations Manager, including hiring, scheduling, and training. Your area of specific responsibility will be focus on production of our weekly rotating menu, quality control of all our products, hiring, training, and leading the staff in delivering the best quality and customer service.

Requirements

Able to verbally communicate in basic English. Spanish is a plus.
Background in QSR or similar high-paced retail Food & Beverage industry
2+ Years experience managing 10 or more hourly staff in a customer-facing environment
1+ Year(s) experience creating and managing staffing schedules
Able to work within a weekly range of 40-45 hours, in a combination of days, nights, and Saturdays
Some experience interviewing and making hiring decisions hourly staff
Must have smartphone / tablet and able to use for required apps
Must be comfortable working with basic spreadsheets and use of simple functions
Able to comfortably lift 50lbs and climb ladders
Reliable Transportation
Valid driver's license
Able to pass background check
Ability to attend online meetings and communicate during reasonable hours when not at store

Nice To Haves

ServeSafe preferred, but must have (or equivalent) within 30 days of start

Responsibilities

Make final hiring decisions on all hourly staff
Create and maintain staffing schedules meeting the needs of the store
Oversee hourly staff training and certifications for food handlers.
Monitor and enforce hourly staff policy compliance and any resulting discipline
Consistently participate in defining, and then maintaining a Culture of Excellence that consistently exceeds customer expectations
Monitor and lead in maintaining all Key Performance Indicators related to Customer Service and Dessert quality
Lead point of contact working with catering and fundraising customers and partners
Receive, resolve, report, and follow-up all in-bound customer inquiries by email and phone
Successfully and consistently collaborate with the Assistant Store Operations Manager to ensure overall store goals and standards are met regardless of specifically documented Areas of Responsibility
Engage in local community in fundraising, relationship building, and marketing opportunities