Store Operations Learning & Customer Experience Specialist

Barnes & Noble • Chicago, IL

2d • Onsite

About The Position

The Store Operations team is responsible for supporting the retail stores by evaluating processes and tools, developing strategies to enhance store performance, acting as subject matter experts and serving as a representative of the stores in the home office. The Store Operations Learning & Customer Experience Specialist creates training content, directives, and communications to the field on behalf of the Store Operations team in support of these objectives. These communications are timely, clear, concise, relevant, and maintain a consistent voice. This role also assists in creating training materials and tools supporting brand goals, customer experience and store team development communication for Paper Source.

Requirements

• Organize, prioritize, plan, and balance multiple projects simultaneously, while being flexible when necessary
• Maintain a strong knowledge and respect for our field pillars and competencies and our customers – understanding how and what behaviors drive results within our store experience
• Write and communicate clearly in a consistent voice and viewpoint, while understanding when to adjust content for different audiences
• Be solution-oriented and provide actionable materials that positively impact results
• Able to work independently and collaboratively to meet deadlines
• Approach projects from many viewpoints, including all customer types, store positions, and home office partners
• Be a curious, continuous learner who is open to change, asks questions, and acts on feedback
• Basic proficiency in Microsoft Office Suite, particularly Outlook, Word, Excel, Publisher and PowerPoint

Nice To Haves

• A minimum of two to three years of retail supervisory experience preferred

Responsibilities

• Assist in the continual evolution of customer experience to support consistent best in class behaviors
• Deliver and maintain core learning tools and resources for participants and facilitators – keeping them current, relevant, and supporting ongoing development
• Communicate new seasonal materials that align with brand strategies and drive results
• Create accurate, approachable, and interesting tools that support store routines and specific initiatives
• Support our Manager on Duty program and leadership responsibilities through content creation
• Suggest communication enhancements needed to address business trends, salesfloor opportunities, and comprehension gaps
• Collaborate with a variety of partners and store operations team to ensure the store experience is appropriately represented and interconnected in communication, operational directives, and brand messaging
• Assist in new Store Manager onboarding and ongoing communication plans
• Support communication with field leadership and stores, including but not limited to conference calls and Teams engagement
• Other Duties as assigned

Benefits

• Sick Pay
• Employee Discount
• Vacation
• Personal Days
• Company Holidays
• 401(k)
• Health Benefits
• Disability
• Life Insurance
• Transit
• Tuition Reimbursement
• EAP
• Paid Time Off
• paid Maternity and Parental Leave
• 401(k) with Company Match
• Comprehensive Health Benefits (Medical, Dental and Vision)
• Healthcare and Dependent Care Spending Accounts
• Healthcare Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed