Store Operation Administrator
About The Position
Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today. We strived to be the most prestigious and culturally distinctive eyewear company in the world. Committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame. Oliver Peoples is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! The Administrator, Store Operations provides elevated service and support to the retail stores in alignment with administrative operations tasks to increase store sales and create an elevated retail experience.
Requirements
- 2+ years in high-end customer service
- Computer Skills: Microsoft office software
- Ability to lift approximately 10 – 15 lbs.
Nice To Haves
- A Bachelors degree is highly desirable, but candidates with equivalent work experience will be considered
- Knowledge of optical/eyewear luxury products
- Proficient in SAP and Kronos
- Punctual/Reliable
- Always maintain highest degree of confidentiality
- Takes initiative in self-development - typically goes beyond what is normally expected
- Organized with strong time management skills
Responsibilities
- Manage store custom lens replacement requests (OPWRs) – provide lens availability, issue authorization, track order progress, troubleshoot any delays or issues. Track inventory of stock lenses, forecast usage and reorders lens blanks with supplier.
- Provide customer service support to retail stores with suppliers and multiple internal DCs. Place lenses, warranty, spare parts, and accessories orders, follow up on status and delivery.
- Central Purchasing Management: develop and maintain catalog of office and operational supplies, promotional material, and lab tools for each Retail Brand, create and add new supply articles as needed, enter ad hoc supply orders for stores, monthly report on supply inventory levels and work with remote teams on replenishment orders for low stock items.
- Assist with new store openings support, new process initiatives and system improvements.
- Weekly Missing Deposit Report Review: follow up with stores with missing deposits and escalate any potential problems.
- Troubleshoot missing or delayed customer home office check or credit card refunds with accounting.
- Provide support to stores on Smartly, Omnichannel and Smart Shopper systems, orders and track shipments as needed.
Benefits
- health care
- retirement savings
- paid time off/vacation
- various employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
