Store/Night Clerk

Kroger•Smithfield, VA

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Ability to handle stressful situations.
Knowledge of basic math, including counting, addition and subtraction.
Effective communication skills.

Nice To Haves

Retail experience.
Ability to speak, read and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important and appreciated by answering questions about products sold within the department and throughout the store.
Gain and maintain knowledge of department products, respond to questions, and make product suggestions.
Recommend grocery items to customers, help ensure they get the products they want and need, and inform them of grocery specials.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock and inventory department merchandise, and provide customers with fresh products they have ordered.
Report product ordering and shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft or fraud.
Perform the essential job functions of the position with or without reasonable accommodation.