DSW Store Manager

Designer Brands Inc.•Toledo, OH

3h•Onsite

About The Position

DSW is looking for a Store Manager to lead their team. This role involves managing store operations, driving sales, developing staff, and ensuring a positive customer experience. The Store Manager will be responsible for meeting financial plans, overseeing inventory and omni-channel activities, and fostering a culture of growth and development within the store. The ideal candidate will have strong leadership, customer service, and operational skills, with a passion for shoes and a commitment to DSW's core values.

Requirements

Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
Proven ability to develop collaborative working relationships.
Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others.
Proven ability to prioritize business functions that drive financial results.
Excellent verbal and written communication skills.
Ability to lead with tempo and hold team accountable to meet time bound expectations.
Proven ability to successfully lead an operationally sound business with little oversight.
Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator,).
Must have the ability to spend up to 100% of working time standing or walking around the store.
Lifting, including the ability to lift- up to a maximum of 50 pounds on an occasional to frequent basis.
Stoop, kneel, crouch or crawl on a frequent basis.
Minimum of 4 years’ retail management experience
Minimum high school graduate of equivalent

Nice To Haves

Some college preferred

Responsibilities

Elevating the in-store experience by modeling, supervising, and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI).
Developing and communicating store strategies that align to the company strategy, fostering a growth mindset, promoting a culture of innovation, and cultivating a focus on generating solution-oriented ideas.
Delivering financial plans to drive KPI performance on a weekly/monthly/quarterly basis and identifying shifts in business to make necessary adjustments.
Fostering an environment of recognition, reinforcing behaviors that meet the customer and business needs.
Resolving customer and associate feedback with a sense of urgency.
Strategically planning and directing the movement of merchandise responding to customer trends.
Communicating to the Market Leader store-specific merchandise inventory recommendations.
Overseeing the execution of sales floor standards, maintenance, and operations.
Creating a cohesive talent strategy that meets the needs of the business.
Leading by example and holding the team accountable that all policy and procedures are followed.
Overseeing all inventory-related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Overseeing all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Utilizing the Store Visit Assessment to identify opportunities and creating and implementing an action plan to course correct in a timely manner.
Responsible for all associate timekeeping activities to ensure store labor deliverables are met, including scheduling, forecasting, labor add/reductions, and payroll management.
Building a diverse team that meets the needs of the customer experience.
Resolving associate and leadership relations matters, taking partners when appropriate.
Leading the performance management process, including facilitating developmental conversations, providing consistent and constructive feedback, ensuring consistent accountability, and conducting comprehensive year-end reviews.
Building strong networking relationships to effectively recruit top talent for all positions and ensuring all open positions are filled in a timely manner.
Creating and implementing a development strategy that fosters a culture of advanced learning and career development.
Facilitating store meetings as needed.
Performing other duties as assigned by the Market Leader and/or Regional Director.