Store Manager, Rodeo Drive - Beverly Hills, CA

Michael Kors

9d•$100,000 - $120,000•Onsite

About The Position

Michael Kors is seeking a stylish, fashion-forward, driven, and multi-tasking Store Manager for their Rodeo Drive location in Beverly Hills, CA. This role encourages an innovative and entrepreneurial approach to driving business through hands-on leadership. The Store Manager will be responsible for developing a dynamic team focused on client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution.

Requirements

2+ years of relevant luxury Store Manager experience as a proven leader

Nice To Haves

An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
Well connected with the ability to engage; a true brand ambassador
Customer service obsessed; ability to sell with a passion for styling and love for fashion
Strong in performance management and team development
Technologically savvy individual with an entrepreneurial spirit

Responsibilities

Create, lead, and execute the boutique client experience strategy and identify opportunities for improvements with a 360 view to ensure values and standards are upheld.
Obtain client insights and provide feedback that translates into action plans for continuous improvement in the client experience, partnering closely with the Corporate Retail Excellence team.
Lead various bespoke activities to best facilitate a seamless client experience; including but not limited to, defining objectives, planning and preparation, client coordination, entertainment, and product presentation.
Recruit, hire, retain and provide ongoing mentorship to the boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.
Create boutique and implement policies that ensure all team members contribute to the VM bar of excellence.
In partnership with the Marketing and CRM team, utilize training in CRM, clienteling behaviors, and performance conversations to increase sales revenue year over year.
With the retail excellence team, oversee the client journey to further strengthen the clienteling results as shown in increased client sales penetration.
Partner appropriately with the boutique team and Corporate to ensure that the boutique meets brand standards and expectations.