Store Manager - Jo Malone London Easton Town Center- Columbus, OH
About The Position
The Estée Lauder Companies Inc. is seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets. This role requires proven leadership, coaching, and business management skills gained in a fast-paced retail environment. The Store Manager will act as the Chief Executive Officer of their store, with total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and the leadership of a high-performing team. This is an exceptional opportunity for an ambitious self-starter with a flair for business planning and a passion for coaching others, offering progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package within the prestige beauty industry.
Requirements
- Proven retail management/assistant retail management experience preferably within cosmetics.
- Ability to provide inspirational, authentic, and personalized customer service.
- Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling.
- Previous retail operations experience including inventory and facilities management and cash reconciliation.
- Proven track record of leading a team to achieve sales and customer service targets.
- Experience of creating and executing in-store events.
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
- Previous experience with retail point-of-sale software.
- Proficient in Microsoft office.
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets.
- Create and execute an agile business plan to recruit and retain customers.
- Implement strategic targeting, impactful in-store events, and exceptional customer relationship management.
- Lead a high-performing team.
- Manage business planning, consumer insights, event management, customer relationship management, and front-line marketing.
- Manage inventory and facilities.
- Perform cash reconciliation.
- Create and execute in-store events.
- Work retail hours including days, nights, weekends, and special events.
- Utilize retail point-of-sale software.
- Utilize Microsoft Office.
- Ensure proof of right to live and work in the country if invited to interview.
Benefits
- Health insurance coverage (medical, dental, and vision insurance)
- Wellness and family support programs
- Life and disability insurance
- Retirement savings plans
- Education-related programs
- Paid holidays and vacation time
- Incentive compensation programs
- Commission/Bonus Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
