store manager

Circle K•Lumber City, GA

8d•Onsite

About The Position

The Store Manager position is responsible for overseeing store operations, including leadership, staff management, customer relations, training, communication, organization, planning, and financial analysis. This role directly supervises employees, ensures excellent customer service, maintains store standards, and manages daily sales and expenses to maximize profits. The position requires a high school diploma or equivalent, retail experience, and the ability to manage staff and operations effectively.

Requirements

High school diploma or equivalent.
1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
A valid driver’s license and dependable transportation.
Ability to have open availability.
Ability to communicate (orally and in writing) in English.
Ability to perform essential duties and physical functions described above.
Ability to work in the conditions described below.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.

Nice To Haves

1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.

Responsibilities

Directly supervises the activities of 2 or more full-time employees.
Recruits, hires and trains employees, ensuring excellent customer service.
Develops, manages and assigns tasks to ensure the store is clean, adequately stocked, organized and well-kept.
Maintains a professional and supportive image.
Schedules employees to meet business needs and maximize customer service.
Implements non-discriminatory management skills in hiring, training, counseling, mentoring, motivating and separating employees.
Develops positive and professional relationships with all suppliers.
Promotes excellent service and resolves customer complaints professionally.
Provides regular and predictable onsite attendance.
Promotes and ensures a safe, positive public image within the neighboring community.
Prepares performance appraisals and provides performance-based feedback.
Trains all employees on customer service, store image, marketing execution, and safety procedures.
Mentors and trains employees on cash awareness and expectations.
Ensures employees complete all required training in a timely manner.
Develops methods to ensure timely and proper communication to all employees.
Establishes periodic communication meetings with store employees and the Market Manager.
Evaluates and develops action plans to meet store objectives.
Organizes and maintains all store files and manuals.
Manages and supervises employees to ensure accurate and timely completion of reports.
Manages and supervises employees to ensure merchandise is stocked, displayed, and priced correctly.
Ensures required employment posters and signs are accessible.
Analyzes daily sales and expense information to maximize sales and net profits.
Budgets and forecasts P&L lines, and manages merchandise margins.
Safeguards and accounts for all money received and disbursed.
Performs financial analysis to maximize sales and net profits.
Notifies Market Manager of any sales, cash, inventory, or operating discrepancies.