(USA) Store Manager - Supercenter

Walmart • Cheektowaga, NY

20h • Onsite

About The Position

The Store Manager role is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This involves providing supervision and development opportunities in a dynamic environment that may present challenges such as high turnover, engagement issues, inexperienced associates, and competitive recruiting. The Store Manager upholds the company's Open Door Policy, resolves associate concerns, and ensures compliance with company policies and procedures. They also initiate and participate in community outreach programs, drive financial performance by achieving sales and profit goals, and ensure the success of the Academy training environment and store standards. Additionally, the Store Manager models and enforces customer service standards, drives sales, and provides overall direction by analyzing business objectives and customer needs. They develop and implement strategies to attract and maintain a skilled and engaged workforce, cultivate an environment of integrity and ethics, and leverage internal and external partnerships. Key values include respecting the individual, acting with integrity, serving customers, and striving for excellence.

Requirements

• Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
• Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store
• Running a fresh or dry grocery area

Responsibilities

• Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
• Provides supervision and development opportunities for management and hourly associates, addressing challenges such as high turnover, engagement issues, inexperienced associates, and recruiting challenges.
• Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, and providing resolution.
• Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging requirements, developing relationships with officials, and holding associates accountable.
• Analyzes and interprets reports, implements and monitors asset protection and safety controls, maintains quality assurance standards, oversees safety and operational reviews, and develops action plans.
• Initiates, directs, and participates in community outreach programs, encouraging associates and managers to serve as community members and establishing relationships with key individuals or groups.
• Drives the financial performance of the facility by ensuring sales and profit goals are achieved, controlling expenses, interfacing with market teams to drive margins, and developing plans to correct deficiencies.
• Models, enforces, and provides direction on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved.
• Drives sales by accounting for multiple dynamic indicators, ensuring effective merchandise presentation, proper pricing, signing, and in-stock levels, and budgeting/forecasting sales.
• Ensures the success of the Academy training environment and store standards by meeting requirements, creating an engaging environment, integrating Academy associates, engaging trainees, and acting as a culture champion.
• Provides overall direction by analyzing business objectives and customer needs, developing strategies, analyzing costs and forecasts, determining resource requirements, evaluating processes, and identifying improvement opportunities.
• Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, and supporting mentorship and succession planning.
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into programs and practices.
• Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading community outreach initiatives.
• Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models company values, and holds oneself and others accountable.
• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies business models to all plans.
• Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Medical, vision and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
• Paid time off and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager