Store Manager

Homes Alive Pets•Langley, BC

12h•CA$55,000 - CA$60,000•Onsite

About The Position

Homes Alive Pets is not an average pet store; it is a community hub that offers a refreshing shopping experience with a brand-agnostic, knowledge-over-upselling approach. The mission is to add value to every life, including guests, pets, employees, co-workers, brand reps, vendors, and communities. This involves elevating every life as important and worthwhile, and providing guests with value, discounts, and a fair balance of price and quality. The Store Manager is responsible for the operations and performance of their designated Homes Alive Pets store. This role involves leading the staff, ensuring efficient store operations, and providing the best shopping experience for guests. Success in this role requires experience and knowledge in customer service, staffing, and inventory management.

Requirements

5+ years of management experience in retail, grocery, or restaurant
Demonstrated leadership. Ability to coach and develop people to succeed and flourish in their roles
Strong business acumen. To know how to grow and develop the business by effective prioritization and critical thinking
Resilience. Ability to remain calm and navigate through high stress situations
Excellent time management & organization
Excellent attention to detail
Excellent teamwork & collaborative abilities
Excellent customer service
Experience management of inventory & merchandising
Trustworthy & positive attitude
Possess a Class 5 Driver’s License
Emergency First Aid – CPR-A & AED (Must be acquired by the end of the 3-month probation period, if not already possessed. Homes Alive Pets will reimburse for license certificate renewals for active Store Managers)

Responsibilities

Managing store staff, including hiring new staff, training, and scheduling, and properly delegating responsibilities.
Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked.
Maintain customer service excellence in every aspect of the store, including store appearance, staff-customer interactions, display of merchandise, product placement, story layout, and selling procedures.
Recording inventory shrinkage and completing write-off documentation.
Managing customer returns and submitting credits to head office.
Overseeing accuracy in sales tags, signage, and promotions.
Overseeing warehouse management, including ensuring inventory is organized.
Performing annual store inventory reviews.
Other reasonable duties as identified by the Regional Manager.